Customer Service Specialist
Resume:
CONTACT
*********@*****.***
JONNIECE ONUMONU
OBJECTIVE
Proactive, friendly customer service specialist dedicated to meeting and exceeding the expectations at every interaction.
Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
WORK EXPERIENCE
Business Owner
Glamz Beauty Salon Overland Park, Kansas United States 04/2016 - 06/2021
Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.
Anticipate guest concerns and address them immediately.
Greet all guests in a warm and friendly manner to create a positive first impression.
Coordinate all aspects of guest services, including supply monitoring and facility maintenance.
Followed through with client requests in a timely manner.
Serves as a primary point of contact for members and guests for information on services.
Handle guest complaints calmly and professionally.
Performed inventory and restocking assignments as necessary. Master Stylist
Urban Beauty Shawnee, Ks United States
03/2013 - 04/2016
Question patrons regarding desired services and haircut styles.
Clean work stations and sweep floors.
Communicated all client reservations to appropriate staff.
Restocked linen and laundry in all areas of the spa.
Transported soiled linens to the laundry facilities.
Mastered communication skills.
provided exceptional customer service skills.
Cosmetology Instructor
Paul Mitchell Cosmetology School Overland Park, Ks United States
02/2010 - 02/2013
Evaluate and grade students' class work, assignments, and papers.
Initiate, facilitate, and moderate classroom discussions.
Prepare course materials such as syllabus, homework assignments, and handouts.
Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional organizations and conferences.
Compile, administer, and grade examinations, or assign this work to others.
Cashier
Walmart Overland Park, Ks United States
06/2005 - 01/2007
Exceptional customer service skills
Worked in lawn and garden lifting large items
Operated electronics
EDUCATION
Shawnee Mission Northwest
High School Diploma
May 2005
Paul Mitchell Cosmetology School
Cosmetology Instructor program
Cosmetology Instructor License
January 2009
Texas The Adjusters School
Adjusters- All Lines
DHS
TX license December 2021
SKILLS
Clear communication - Expert
Time management - Expert
Ability to handle surprises - Expert
Willingness to learn - Expert
Tenacity - Expert
Patience - Expert
Attentiveness - Expert
Contact this candidate