Executive Assistant Customer Service
Resume:
PREETI
SINGH
THAKUR
EXECUTIVE ASSISTANT
Contact
Address
C9/9395, Vasant Kunj, Near
DPS School, New Delhi-
110070
Phone
****************@*****.***
www.linkedin.com/in/preeti-
singh-thakur-57040551
Skills
Customer Service
Excellent
Managerial finance
Excellent
Organizing inventory
Excellent
Monitoring track list
Excellent
Counting inventory
Excellent
Experienced Executive Assistant with over 15 years of experience in Technology & Manufacturing Industries. Excellent reputation for resolving problems and improving customer satisfaction. Work History
2019-08 -
Current
EXECUTIVE ASSISTANT TO COUNTRY
MANAGER
CNH INDUSTRIAL INDIA PVT. LTD., GURUGRAM,
HARYANA
· Contributed to smooth business operations by
planning and organizing meetings and conferences,
including conference calls.
· Prepared documents, reports and presentations for executives and board members using advanced
software proficiencies.
· Handled logistics, catering, agendas and travel
arrangements for meeting and event planning for
board of directors, president, and executive vice
president.
· Used QuickBooks to produce monthly invoices,
reports, and other deliverables.
· Prepared meeting agendas and briefing papers for members of board of directors and executive team.
· Developed and updated spreadsheets and
databases to track, analyze and report on
performance and sales data.
· Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
· Coordinated travel arrangements by booking airfare, hotel and ground transportation.
· Met with top national and international executives on self-designed schedules both monthly and annually.
· Updated executives on changing business needs by thoroughly documenting internal and client meetings.
· Organized envelopes, postage and mail
correspondence for staff and management,
maintaining postage meter and coordinating with
delivery and courier services.
Protocol adherence
Excellent
Restocking merchandise
Excellent
Inventory maintenance and
oversight
Excellent
Software
MS Office
Excellent
Languages
English
Excellent
Hindi
Excellent
French
Average
· Orchestrated successful conferences, including
associated travel for all speakers and attendees,
facilities and support services.
· Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
· Produced accurate office files, updated
spreadsheets and crafted presentations to support
executives and boost team productivity.
· Developed and maintained automated alert system
for upcoming deadlines on incoming requests and
events.
· Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
· Distributed company-wide announcements, booked
conference rooms and coordinated catering for
annual staff development forum.
· Transcribed minutes of meetings and executed
meetings and events for company to support sales,
business development and senior management teams.
· Worked collaboratively with auditors throughout
reviews, offering assistance and clerical support.
· Worked with senior management to initiate new
projects and assist in various processes.
· Promoted team productivity by keeping supplies
organized and well-stocked.
2014-04 -
2016-01
Executive Assistant to the Chief Executive
Officer
BIRLASOFT INDIA PVT. LTD, NOIDA, UTTAR PRADESH
Administration
• Preparing and mailing out materials to employees or prospective clients.
• Preparing and sending CEO's correspondence via
calls, mail, packages, etc.
• Perform errands as requested.
• Maintaining CEO's documents by scanning, copying and filing (hardcopy and electronic).
• Perform word processing, create and update
spreadsheets, as well as creating and updating
presentations as needed.
• Entering and managing contacts into Fetching CRM tool.
• Assist with Meeting and Event preparations and
prepare agendas and record minutes.
• Manage CEO and or team member's conference
attendance or exhibiting process including travel, booth set up, sessions, speaking engagements,
budgeting and schedule.
• Manage the CEO's time management processes.
Update project and task lists, daily prioritizes, weekly and daily checklists.
• Manage the CEO's appointment scheduling and
calendar. Coordinate CEO's workflow, moving her
through her day, to maximize effectiveness and
efficiency.
• Assist in keeping CEO's or firm's projects on schedule.
• Maintain the firm's office supplies.
• Maintain an office filing system.
• Schedule teleconferences or meetings for CEO as
needed.
• Prepare reports, including client/associate hours, executive time log/expenses, and others, as needed or requested.
Technology
Oversee CEO's Social Media Platform
• Research and schedule approved posts
• Manage media editorial calendar and keep CEO on
task with deadlines
• Manage monthly or bi-monthly newsletter project
• Prepare outlines, content, images, video, etc. per project requirements
• Daily monitoring of CEO's FB, Twitter, Google+ and LinkedIn feeds
Business Process System Responsibilities
• Evaluate and make recommendations regarding
current technologies used within the company.
• Assist in the development, documentation, and
improvement of business processes specific to the
systems this position is accountable for.
Business Analysis
· Business Planning and Analysis
· Business Accounting Budgeting
· Management Accounting
· Delivered Functional and User Acceptance Testing.
· Writing Business Requirement Specifications that successfully delivered necessary change in a
manageable and non-intrusive way.
· Implementation of new designs within the Business Operating Model.
· Supply Chain modelling and advice on Planning
Systems.
· Involved in workshops / training / presentations. Assisting in the preparation of user and system test plans
2012-06 -
2014-03
Executive Assistant to the President
HCL INFOSYSTEM INDIA PVT.LTD, NOIDA, UTTAR PRADESH Administration & Organization
- Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.
- Coordinated and set up high-level conference calls, board and management meetings, special events and
travel arrangements for top executives.
- Conducted extensive Internet research on
competitors and potential acquisitions, reporting
findings to PRESIDENT. Developed, formatted and
maintained databases.
Communication & Client Relations
- Answered a high volume of incoming calls and in- person inquiries from clients and colleagues; treated each person with respect and provided information
and referrals.
- Acted as liaison and maintained open lines of
communication among senior executives, board
members, shareholders, middle management and
administrative staff.
- Coordinated preparation and timely dissemination of company reports and slide presentations for board
meetings
2009-11 -
2012-06
Executive Assistant tO HEAD oF GLOBAL
OPERATIONS
ROYAL BANK OF SCOTLAND, GURUGRAM, HARYANA
Responsibilities:
Ø Organization/ Co-ordination: Prioritize and manage the executive's functions & daily activities, managing their schedule, dealing with calendar issues.
Dairy management, plus overview of team diaries.
Ø Secretarial Function: Receiving, composing & editing letters, memoranda & correspondence, taking &
distributing minutes of meetings, managing records, maintaining records, maintaining contacts. Good
exposure in making presentation through Power Point. Insuring task 7 duties are delivered on time.
Ø Maintaining important Records & Reports
Ø Fixing up appointments, making travel itinerary & hotel booking.
Ø Managing the calendar, coordinating for them, etc. Ø Data Management: MIS Collation, Recordal, Analysis
& presentation
Ø Preparing Documents: material for board meetings, presentations, charts, departmental reports. Draft documents as and when required. Maintain personal
files prioritize assignments & tasks under general directions
Ø Security Management: Secure information by
completing data base backups.
Ø Travel & Accommodation: Passport & Visa, Forex,
Accommodation & Transport arrangements for
Executive, invoice finalization and summiting to
finance.
Ø Initiative:
Ø Taking initiative for processing replies, following up for meetings and handling inquiries as per assigned deadlines.
Ø Following up on behalf of the executive on day-to- day issues and proactively initiating closing.
Ø Meeting : Organizing and arranging Business Meeting and Video Conferences
Ø Expense Management : Budgeting, Allocation,
Invoicing, Disbursal of payment
Ø Liasioning : Internal office Liasioning with Sr. Hierarchy & other respective departments for approval
& follow-ups.
Ø Office Management : Aesthetics, Executive's
Telephony & Mobility, Trivial Cash Disbursements
Ø Employee Relation : Initiation & Implementation of In- house competitions, Resourcing for Gifts & Memorabilia Ø Recordal & Data : Monthly Reports for Executive
Office Expenses, Invoice Recordal
Ø Standardization : Gifts, Memorabilia, Brochures, Banners & Events
MIS: Data management projects, working alongside
front, middle and back office investment banking
functions working on EDM platform will be an
advantage
2007-07 -
2009-10
Executive Assistant to the Managing
Director
MENLO CAPITAL GROUP, NEW DELHI, NEW DELHI
Responsibilities:
Ø Assist the MD in his day to day office work.
Ø Making Agenda, Taking Minutes of the meeting,
Project Reports, Maintaining Files, Arranging
Conference arrangements.
Ø Following up on behalf of the MD on day to day
issues & proactively initiating closing.
Ø Provided guidance for the other Manager's &
Chairman in the organization regarding administrative practices.
Ø Responsible for keeping a daily updated travel
itinerary.
Ø Ability to establish and maintain effective, up-to- date systems for filing & databases.
Ø Insuring task & duties are delivered on time.
Ø Draft documents as & when required.
Ø Good exposure in making presentations through
Power Point.
Ø Designing & maintaining procedure to ensure
smooth flow of work.
Education
2007-07 -
2010-07
Bachelor of Arts: English Language And
Literature
VEER BAHADUR PURVANCHAL UNIVERSITY - UTTAR
PRADESH
2003-04 -
2004-03
High School Diploma
CBSE BOARD - DISTANCE LEARNING SCHOOL
.
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