Customer Service California Dept

*** ******** ***** *********, ** *****

707-***-**** EMAIL: ***********@*****.***

CAROLINA C. RACEL

SUMMARY OF QUALIFICATIONS : I have 30 years of banking experience. I am a great multi tasker with great customer service skills.

WORK EXPERIENCE

February 15, 2015 – Present Befit Financial FCU Vacaville, CA Customer Service/Telephone Services Representative Process loan applications and other banking transactions as needed Open new savings and checking accounts

May 16,2014 to November 4, 2014 LR Dental Laboratory Daly City, CA Office Manager/Co owner

Bookkeeper

November 4, 2013 to May 15, 2014 Citibank Napa, CA Personal Banker

Generated new personal and business accounts

Responsible for meeting the branch sales goals

Cultivate partnerships with segment partners

September 9, 2005 to January 4, 2013 US Bank Vallejo, CA Personal Banker

Top banker in the district for 5 years

Star of Excellence Awardee for 2010

Created and managed a sales plan to achieve sales goals Executed integrated sales, relationships and credit strategies that are aligned with the branch's business plan Conducted outbound sales activities (phone out-reach, community events, meetings with local business) to establish visibility in the community and drive business to the branch

Processed Equity Loans and Lines of Credits

Processed Business Loans and Lines of Credit

Assisted in execution of branch events, invited clients and prospects to events October 5, 1993 to September 4, 2005 First Bank Vallejo, CA Financial Services Representative

Million Dollar Producer

Top Banker in the District

Teller Supervisor

Customer Service

Assisted the Asst Manager in the day to day activities of the branch which included sending wire transfers, balancing the ATM and vault, ordering cash for the branch and ordering supplies Processed loan applications/opened new accounts

March 1987 to October 1993 Wells Fargo Bank Vallejo, CA Service Specialist

Supervised tellers making sure that transactions are processed according to policy Responsible for cash orders and cash shipments

Responsible for overall operations of the branch

Cross- sell bank products and cultivate partnerships with Commercial and Small business and Home Lending EDUCATION

February 1994 to December 1995

International Correspondence School Medical/Dental Office Assisting California Dept of Insurance

Life and Health License #0D99669

LANGUAGES English, Tagalog

REFERENCES

Gwen SP Montesa 650-***-****

Celia Aure 707-***-****

Salome Macaspac 707-***-****

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