Customer Service District Manager
Resume:
TOBE JOHNSON
Orange, TX *****
Cell: 832-***-****
***********@*****.***
SUMMARY OF QUALIFICATIONS
Management professional with more than 35 years of experience in, How to deal with a diversity Team, How to Retain and Motivate Employee's, How to Use break out sessions effectively, How to progressively document employees, Use on boarding as the basic of New Hires. Do Employee Evaluation Professionally, Probloem Solving, Critical Thinking, Goal Setting, Training using the 4 corners, Handling Terminations the correct way. How to attract Employees's to Our company and Most of all How to be an Effective Coach to my Team. Strong in P&L Knowledge, and able to work within a Budget.
• Hiring and Training • Regulatory Compliance
• Business Development • Policy and Procedure Development
• Customer Service and Retention • Excellent P&L Knowledge
• Budgeting Capital and Operating • Staffing and Management Development
• Recruitment, Training, and Leadership • Project Planning, Staffing, and Management WORK HISTORY
GM/FT to DM
Loves Travel Center, Beaumont 2019 to Present
Oversee Three concepts within Loves Travel Center.( Arby's, Chesters, and God Father Pizza. Responsibilities included: Hiring employee's for all four concepts including Loves. All HR Functions such as onboarding, putting employee's into the Atlas system so they can review thier schedules. Making sure all training videos are downloaded to employees learning Hub. I also do a Resturant Review to make sure all concepts are up to stamdard with thier corporate concept. I'm responsible for all marketing within those concept. I aslo have a part in progressive discipline.
Selected Accomplishments:
• Achieved a consistent Mystery Shop score for all concepts 90% or higher
• Business Review with all concepts 86% are higher
• SOS, Turnover, Sales, Food Cost and Labor within expected goal/Budget
• Helping Team to be 100% Food Safety
Training Coach
NPC International, Houston Tx. 2013 to 2019
I Lead the Training Department from Lake Charles, Louisiana to Beaumont, Texas. My duties were to travel to the 8 locations that was assigned to me. I did various things in the units when I visited them. I did a Food Safety Audit. I did a Restuarant Operational Review Monthly. I worked with various managers who were getting promoted to help them adjust with thier new position. Any new product that came out with the company, my job was to roll it out correctly. Developed budget and pay scales. Supervised safety program, safety and operations training and drug policy screening as per existing company policy.
Selected Accomplishments:
• Grew district from 30 employee's to 71employees in less than two years.
• Opened district with 3units and first month revenue of $30,000 gross revenue exceeded $1.5 million in its first year opened. Successfully Managed District to Budget, which Includes Net Profits
• Consistently achieved performance bonus for safety, revenue, and profit. Corporate Business Coach
Burger King Corporation, Miami, Florida 2006 to 2013 Overseen up to 16 units at one time. Responsibilities include daily visits to 5 locations a week. Spent quality time evaluation SOS, Front counter, Drive Thru Times. Working on cross training in all areas. Developing bench strengh for management. Making sure units were strong on food safety issues. Had to have entire District in compliance of monthly Budgets. Hiring GM's, Asst. Managers for all my locations. Selected Accomplishments:
• Averaged a 21% district profit margin.
• Successfully increased profit 5of 7 years, achieving performance bonuses based on safety, revenue, and profit.
• Developed only Training Store in South Carolina for BK Corporate
• Managed over 100 employess in my District
• Went to Various Classes on Diversity, Employment Hiring, Employment Law, Atals on Boarding, Holding Interviews, and holding employement job fairs.
District Manager
Thomas Foods, Victoria, Texas 2000 to 2006
Responsiblities for Thomas Food included all Three stores comply with Monthly Budgets. Areas Included Sales, Food Cost, and Labor. Expenses, Office supply and Operation supply. I spent 1 day a week in all three stores looking for ways to increase Sales and cut down waste. I did drive thru visit to check on the qualkity of the food. I also adminhistered the SERVE SAFE Class. I was very hands on with this company being it was my first multi unit job. I did all Human Resoucse Paperwork when it came to New Hires, Terminations, Promotions, Progessive discipline, Sexual Harrassment claims, Theft and any thing Related to Human Resources with this Concept(Wendys) COURSES AND SEMINARS
Honor Society, National Society of Collegiate Scholars, Texas, 2017 to 2020. Maintain GPA 3.0 First two years in College.
Train the Trainer, Wendy's, Virgina, 2000 to 2000. Break out sessions for three days Bachelor of Science in Administration/Human Resource, Phoenix University, Arizona, 2017 to 2022. 4 year degree with Human Resources as a minior.
Book Keeper, Cheiner's Business College, Orange, Texas, 1983 to 1985. Two year Diploma in Accounting, Business Ethics, Business Book Keeping, Operating Systems, Word, Excell, and Power Point. Serve Safe, Food Safety Certificate, Bridge City,. Texas, 2018 to 2023. Food handlers permit, expires 2023
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