Data entry, contract support, over 10 years of experience

COURTNEY FEAGIN

**** * ****** ** ********, SC ***05 843-***-**** ********.******@****-******.*** OBJECTIVE

To build on and diversify my established skills and gain knowledge in a position that challenges me and helps me advance my career.

SKILLS PROFILE

- Excellent organizational skills

- Strong customer relations skills with over 10 years of customer service experience

- Detail oriented

- Excellent comprehension and knowledge retention

- Experience compiling and administering training materials to over 80 employees monthly

- Trained in Machine Tool Technology, CAD, CAM, CNC, Blueprint Reading, Hydraulics, Pneumatics and Welding.

- Proficient in Microsoft Word, Power Point, Excel, CIM, MyTime, CAPS, SpidaMin, ARM Web Portal, MyTraining, Power BI, Maximo and BOUD

EMPLOYMENT HISTORY

Joint Use Specialist – Targeted Underground 2021 - Present Duke Energy Progress, Raleigh, NC

- Project Manage Targeted Underground projects in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky

- Oversee contract employees to ensure accurate data entry and communications with foreign utilities

- Maintain accurate records and ensure work flows from construction to post inspection process

- Act as liaison between field workers, local project managers and customers

- Create Bills of Sale for Duke owned property being sold

- Assists local project managers with workflow process

- Handle customer concerns in a timely manner

Engineering Design Associate – Area Ops Support Lower Pee Dee

2020 - Present

Duke Energy Progress, Florence, SC

- Customer contact for Lower Pee Dee Area Ops Support

- Only Zone EDA QC’ing Joint Use Permits

- Assists Zone Designers with writing work orders in BOUD

- Assists Designers with Date Management and CIAC backlog

- Assists Designers with CIM work orders and checking the status of work orders in CIM

- Assists designers with writing orders in BOUD and Maximo

- Monitors Customer Resolution Tool and ensures that cases in Lower Pee Dee are addressed and meet the customer’s satisfaction as quickly as possible.

Engineering Design Associate – Major Projects 2017 – 2020 Duke Energy Progress, Florence, SC

- Handled direct billing for Major Projects including verifying contract terms to ensure proper billing.

- Worked with the CDEC team on rolling out the new Environmental Checklist for designers.

- Worked with Joint Use Team processing permits for DEP Coastal Plains territories in North and South Carolina. QC Joint Use permits, verifying proper clearances are met. Organize and lead biweekly status update calls and host quarterly face-to- face meetings.

- Assisted with onboarding of new employees and contractors

- Consolidated all pending and ongoing work for Major Projects into one database that includes DOT/Highway projects, Streetscapes, System Upgrades and Substation rebuilds across Duke Energy Palmetto Pee Dee, Coastal Sandhills and Coastal Tidewater Zones.

- Created 211 Report that are used by all ECT&R managers in DEP territory in North and South Carolina, as well as the Major Projects Manager over the Triangle/Raleigh area to help monitor workflow.

- Only EDA who supported over 31 designers, covering the Tidewater, Coastal and Pee Dee Zones.

- Set up accounts in CIM and initiate work orders in Maximo for Solar Farms.

- Assisted with Grid Improvement Project planning, tracking data for Major Projects Coastal Plains.

- Assisted with writing work orders for DEP G&W Recloser installations

- Traveled to Florida and provided logistics support to an 80-person self-contained strike team as part of Hurricane Irma restoration efforts in 2017.

- Assisted with local as well as mobile logistics duties during storm restorations. Work Management Specialist II 2011 – 2107

Duke Energy Progress, Florence, SC

- Performed dual roles by supporting both Major Projects Coastal Plains as well as Florence Operations from 2014 to 2017.

- Worked with Planners, Engineers, C&M Supervisors and Specialists to help reduce the number of Uninitiated Conditions in FMDR.

- Initiated work orders in Planner Web App and write work orders as needed.

- Trained every new contingent and full-time employee hired into the WMS group in South Carolina since 2013, in addition to training new and existing employees on process changes.

- Performed TCA and Logistics duties during major storms and traveled to support other Ops Centers as needed. Provided logistics support for the 2014 Ice Storm and Hurricane Matthew in 2016.

- Developed a “Best Practice” for balancing materials and presented this to the C&M Specialists and Work Management Specialists.

- Conducted day-to-day operations for Florence Operations including payroll, monitored daily work orders to ensure accounting and material information is correct on each, wrote work orders as necessary, called in scheduled and emergency locates, ordered meters and supplies, prepared expense reports and made travel arrangements for the Operations Center employees.

- Created orders in CIM.

- Backfilled to support other Ops Centers to ensure workflow continuity.

- Volunteered for the SEZ Rodeo and practice Rodeo.

- Participated in community relations projects and fundraisers such as Relay for Life, United Way Day of Caring and Harvest Hope Food Drive.

Operations Manager 2010 — 2011

Crothall Healthcare Inc., Florence, SC

- Managed 80 full-time employees and up to 20 part-time employees for the Environmental Services Department.

- Monitored quality of Patient, Exam and Operating rooms as well as public areas such as waiting rooms and restrooms. Identified any deficiencies in these areas and created plans to correct them.

- Addressed patient, customer and client concerns, resolving issues as appropriate.

- Developed and executed training to ensure all employees were OSHA, HIPPA, JACHO and DHEC compliant.

- Conducted employee evaluations. Managed schedules, hiring, employee evaluations and disciplinary actions.

- Planned and coordinated major projects throughout the hospital taking a proactive approach to ensure patient, customer and client satisfaction.

Administrative Assistant 2006 — 2010

Crothall Healthcare Inc., Florence, SC

- Acted as liaison between Crothall and McKession while converting the Hospital Bed Tracking System over to HRC.

- Developed several programs to monitor linen usage throughout the five hospital facilities to help cut expenses and to avoid incurring lost linen charges.

- Kept data such as employee sign in sheets, linen tracking, employee files, training records and patient room statistics current and accurate.

- Dispatched employees to address patient, customer and client needs.

- Prepared training materials scheduled and attended all training meetings.

- Took meeting minutes for weekly management meetings, monthly training meeting and quarterly department meetings.

- Created and streamlined all departmental paperwork and made it available to the leadership team through a

“Department Share” file. This became Standardized by Crothall and was used companywide at hospitals all over the United States.

EDUCATION

- Associate Degree – Industrial Technology (1998)

Trident Technical College, Charleston, SC

One of only three high school students accepted to the Robert Bosch Apprentice Program in 1997 Completed DEP Engineering Level 1 & Level II training and WMIS, and Maximo/BOUD training Journeyman Toolmaker (1998)

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