Customer Service Call Center
Resume:
Kandyce Gordon
Senior Representative/customer service/Fraud Analyst
Phoenix, AZ 85037
*********@*****.***
Work Experience
Fraud Analyst
JPMorgan Chase
May 2021 to July 2022
• Identity theft kit
• Make outbound calls
• Identity Verification
• Confirm Fraud
• Review Credit Bureau
• Create Fraud files
• Analyze credit card applications
• Clear Consumer alerts
• Inbound Calls
Fraud Analyst
MUFG Union Bank - Tempe, AZ
April 2020 to April 2021
Analyze accounts
Outbound and inbound
Close cards down
Overrides
Escalations
Fraud Detection Specialist
PSCU
August 2019 to March 2020
Outbound
Inbound
Review transactions
Submit lost and stolen
Senior Representative
Global Water Management
February 2016 to August 2019
Customer Service call center for customers to call in to start Utility services, customer service
• Answer Phones
• Client support
• Start services
• Troubleshooting
• Emailing
• Faxing
• Customer call backs
• Escalations
• Creating Service Orders
• Training New Hires and Assisting Co-workers
Customer Service Call Center
Connextions
December 2013 to June 2014
for CVS Caremark Pharmacy, take calls daily from customers for various types of pharmacy issue and concerns.
• Answer Phones
• Refill Prescriptions
• Overrides
• Prior Authorizations
• Reship Orders
Education
High school diploma in Education
Everest Medical College
2012 to 2013
Copper Canyon High School
2004 to 2008
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (3 years)
• RETAIL SALES (3 years)
• TEAM PLAYER (10+ years)
• TELEPHONE (10+ years)
• Lexis-Nexis
• Banking
• Research
• Writing skills
• Communication skills
Additional Information
Skills: Customer Service, Telephone (Call Center), Typing, Team Player
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