Customer Service Medical Billing

Jill Osterhage

Customer Service Associate

Delanco, NJ 08075 • 856-***-**** • ***********@*****.***

Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Skills

Excellent Phone Etiquette and Communication

Handle Large Volumes of Customers

Weekly Inventory

Shift Supervisor/ Key holder

MS Office

Team Leader

Multitask

Organized

Place Orders for Restock

Work History

Customer Service Associate, 11/2021 to 06/2022

Home Depot – Delran, New Jersey

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Answered customer telephone calls promptly to avoid on-hold wait times.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Provided information regarding charge accounts and loyalty programs.

Waitress, 03/2018 to 03/2020

Route 130 Diner – Delran, NJ

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used cash registers and credit card machines to cash out customers.

Kept server areas clean and stocked to increase efficiency while working tables.

Greeted new customers, discussed specials and took drink orders.

Bussed and reset tables to keep dining room and work areas clean.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Stayed up-to-date on menu changes to help customers make food choices. Inspected dishes and utensils for cleanliness.

Waitress/Shift Leader, 07/2014 to 03/2018

Red Lobster Restaurant – Delran, NJ

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used cash registers and credit card machines to cash out customers.

Kept server areas clean and stocked to increase efficiency while working tables.

Stayed up-to-date on menu changes to help customers make food choices.

Checked identification for minimum age for sale of alcoholic beverages.

Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Supervised restocking of salad bar and buffet for lunch and dinner service.

Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.

Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.

Identified team weak points and implemented corrective actions to resolve concerns. Effectively scheduled and distributed work assignments in alignment with operational and customer needs.

Cafeteria Cook, 10/2011 to 03/2014

Nutri-Serve – Moorestown, New Jersey

Cooked meals according to administrative policies, health code regulations and food service standards.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

Followed proper procedures for use of government-provided commodities.

Planned menus complying with established health guidelines and budget limitations.

Carried out day-day-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.

Planned nutritionally-balanced menus for students by studying current dining trends. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Oversaw food preparation and monitored safety protocols.

Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Head Waitress, 04/2007 to 05/2011

Friendly’s Ice Cream – Burlington, New Jersey

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Trained staff members on use of POS system.

Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Managed food resources, memorized orders and coordinated customer service.

Greeted new customers, discussed specials and took drink orders.

Supervised server staff and simultaneously served personal section of tables.

Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Verified daily sales for end-of-day audits and accurately filled out closing paperwork. Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.

Supervised restocking of salad bar and buffet for lunch and dinner service.

Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.

Cross-trained existing employees to maximize team agility and performance.

Surface Mount Technician, 09/2001 to 08/2006

RHR Technologies – Cinnaminson, New Jersey

Counted, organized and restocked inventories to maintain optimal productivity and meet expected demands.

Hung enclosures, ran conduits and pulled wires to complete electrical systems installations. Conducted work and client interactions professionally and with organized and conscientious approach to critical details in order to maximize satisfaction and promote loyalty. Tested assembly unit operation each day and performed troubleshooting to identify malfunctions.

Used hand and power tools to mount components to panels by following dimensional layout drawings.

Assisted engineers in design, configuration or application of robotic systems.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Proved successful working within tight deadlines and fast-paced atmosphere.

Labeled components and monitored use to keep accurate records.

Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.

Employed mechanical presses, hand tools and heat guns to assemble and disassemble parts and products.

Interpreted written assembly drawings and work instructions to properly complete tasks.

Operated soldering iron stations to solder connectors to cable assemblies.

Reworked, repaired and adjusted cable assemblies and harnesses to meet safety standards.

Assembled and welded metal parts to create electronic circuit boards.

Performed validation builds and engineering sample builds to test products.

Inspected assemblies using microscopes and magnification aides to verify quality and durability.

Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.

Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.

Avoided warping, shrinkage and distortion by carefully controlling welding processes.

Surface Mount Technician, 06/1997 to 04/2001

EC Tronics – Cinnaminson, New Jersey

Counted, organized and restocked inventories to maintain optimal productivity and meet expected demands.

Hung enclosures, ran conduits and pulled wires to complete electrical systems installations. Conducted work and client interactions professionally and with organized and conscientious approach to critical details in order to maximize satisfaction and promote loyalty. Tested assembly unit operation each day and performed troubleshooting to identify malfunctions.

Education

College Degree: 08/2015

UMA Clearwater, FL 33755

Medical Billing and Coding Diploma Program

High School Diploma: 06/1997

Burlington County Institute of Technology - Westhampton, NJ

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