Computer Specialist Data Entry

Address::Huntingdon Valley, Pennsylvania

Telephone: 267-***-****

Email: mailto:******@*****.***

ELDA BEGOLLI

OBJECTIVE Experienced System Engineer and Project Manager seeking a fulfilling position as a System Engineer and support of all IT Needs that offers growth opportunities and allows me to utilize my leadership skills and experience

SKILLS & Operating Systems - Microsoft Windows, Server, and Workstation Professional ABILITIES Database systems, Microsoft SQL-Server 2000 Networking Technologies - LAN Implementation & Administration EXPERIENCE FONDI BESA SHA, TIRANA, ALBANIA

September 2021 – October 2022

Information Security Officer & Project Manager

Developed policies and control procedures to safeguard organizational assets, and ensure data integrity, availability, and confidentiality Supported business continuity and ensured compliance with all government and industry regulations and standards

Performed security link estimations and coordinated incident response: Monitored and managed Information Security risks through the Operational Risk Self-Assessment process and reported to the Executive Director on risks and threats in relation to Information Security issues and incidents

Identified and classified sensitive data by region to apply appropriate access controls

Followed up and completed audit recommendations with a focus on corrective and preventive actions

Responsible for completing the DR and BCP plans and for applying ISO 2700.1 standards and adhering to the relevant requirements: Key individual to obtain the Security Certification in accordance with governmental policies and guidelines

Managed all phases of the implementation of the New Core Banking System project

As a Technical Project Manager was responsible for:

• Elaborating on the target technical architecture

• Organized and monitored the implementation of the target technical infrastructure that was completed in the following stages: Page 2

Phase 1: Launch and prepare

Manage the technical design

Design the technical architecture of the target system Design and set up technical environments: development, integration, homologation & production

Phase 2: Build

Managed the “Infrastructure” stream

Organized and followed up on implementation of the target technical infrastructure

Set up an appropriate team to conduct the above tasks Managed the “Interfaces and development” stream

Managed the technical interface requirements related to writing, implementation, and testing.

Planned and followed up the development in close collaboration with other stream leaders

Conducted the first tests of progress development

Phase 3 : Test/Train

Participated in homologation stream and training of all levels of users on Branch and Head Quarter

Managed development defects, corrections, and company-wide follow-ups

Participated in Stress Test phase, organized and completed followup backup/restore and performance tests

Phase 4: Go Live

Provided support on log-in and workflow for all processes and products

Followed up on the issues from the implementation/migration/ end of day/functionality and user access

Phase 5: Post Go Live

Provided support and prepared reports

Verified incidents and provided follow-up solutions.

March 2017– September 2021 IT

Auditor

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Conducted internal IT audits, reported on the findings (non-conformance, observations and/or opportunities for improvement) and followed up on the correction and preventive actions identified to address them Supervised and maintained user rights and maintained detailed reports on:

- administrative passwords on user workstations, and core banking software

- network state (servers’ utilization & resource usage, error logs, communication link failures)

- back-up problems (account locks, password resets, etc.)

- antivirus and firewall updates

- workflow process (authorize\approve) in accordance with institutional procedures

- efficiency of print/paper for all network printers

- the providers’ contractual obligation performance

May 2011– March 2017

IT Specialist

Prepared reports for Bank of Albania regarding the institution’s users’ rights

Support network issues for 82 branches

Responsible for monitoring and managing service provider (printers, Internet connection, Fiber Optics.

Monitored network conditions (servers’ utilization & resource usage, error logs, communication link failures)

Maintain and update administrative passwords on user workstations Provided end-user support for institution-owned devices Participated in and supervised network installations and maintenance activities.

Installed and configured user workstations

Supported end-user applications prior to their implementation in production

GENERAL DIRECTORATE OF CUSTOMS

February 2010– May 2011

IT Engineer Specialist

Specialist of Information Technology on Risk Analysis of the customs system responsible for:

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- monitoring compliance with high-risk policies and recommending the necessary improvements

- monitoring compliance across the business to ensure critical controls are in place and effective

- undertaking regular assurance mapping exercises throughout the business

- monitoring risk levels for branch costumer

- creating the rules for levels according to the established procedures

- supporting research teams and management by collecting and analyzing data

- equipment up-to-date and upkeep

- providing technical support and troubleshooting services to end-users

- remote desktop assistance

- managing requests using the established issue tracking system SOCIETA GENERALE GROUP - BANKA POPULLORE

March 2008– January 2010

System Administrator & SWIFT specialist

Maintained and updated administrative passwords on users’ workstations Monitored network conditions (servers’ utilization & resource usage, error logs, communication link failures)

Provided primary support for AECH&AIPS and Reuters Provided primary support SWIFT and was responsible for hardware and communication issues.

End user support for account problems (account locks, password resets, etc.)

Participated in and supervised network installations and maintenance activities.

Installed and configured and monitored antivirus and other software in user workstations

Tested end-user applications prior to their implementation in production Monitored testing issues process for Swift Files to transfer from old to the new core banking system

UMCOR UNITED METHODS COMITIES ON RELIEF

June 2004 – June 2005

IT Specialist

Hardware and Software maintenance Network administration, Office central, Win route, Mail server, Domain server administration. Page 5

Computer Specialist - Installed and configured email, internet and various hardware and software programs.

Aided in network management and maintenance.

Organization of the work groups, following the performance of the upgrades and maintaining communication with ISP companies. Monthly reports of technical problems and completed tasks. Member of committee tender for UMCOR web page

EDUCATION

POLYTECHNIC UNIVERSITY, TIRANA, ALBANIA

Electronic Engineer Degree – 1998-2004

TRAINING

- CR-CERT-AL-FINSECDRILL- 18112021- Certificate of Achievement- CyberRange

- Increasing professional capacities in the management of cyber incidents", Tirana, Albania

- Workshop on “Managing Information Security” on Financial Institutions, Tirana, Albania.

- Workshop on “Information Sources in Education and Research”, Tirana, Albania

LANGUAGES

English – Full Professional Working Proficiency

Italian – Professional Working Proficiency

Albanian – Native / Bilingual Proficiency

REFERENCES REFERENCE NAME, COMPANY

Upon Request

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