Endia Jackson

Newark, DE *****

adtn8x@r.postjobfree.com

302-***-****

To utilize my experience, customer service, computer proficiency, and leadership skills in being part of a team focused on the needs of individuals.

Authorized to work in the US for any employer

Work Experience

Shift/ Production Supervisor

Amazon - New Castle, DE

August 2021 to January 2022

• Lead the daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

• Provide policy follow-up, attendance tracking

• Track and report labor hours; maintenance of hours and schedules

• Assist the floor as an associate resource, training associates and verifying SOP compliance

• Ensure successful area performance, through tracking, reporting and feedback of associate performance

• Escalate performance / disciplinary action to HR Team and Vendor Coaches for temp associates and Area Managers for associates

• Participate and drive safety initiatives; Coach associates to work safely at all times

• Troubleshoot problems through to resolution, escalating to manager as needed Remote Virtual Medical Assistant

Christiana Care Health System - Wilmington, DE

May 2019 to July 2021

• Utilized Microsoft Word, Excel, and PowerPoint

• Answered over inbound 100 calls per day

• Assisted customers with technologically problems

• EHR-Cerner System

• Updated customers health care gaps

• Enrolled patients into virtual monitoring

• Outgoing calls to patients, external providers and insurance companies

• Worked with patient and family/support person to set up future appointments

• Vital Signs

• Prior Authorizations

• Communicated with members of the healthcare team through electronic software

• Facilitated collection of copays electronically

• Facilitated scheduling of all tests, procedures and surgeries as per practice needs.

• Performed clerical duties as assigned by Manager MEDICAL ASSISTANT

Virtua Hospital - Marlton, NJ

August 2018 to May 2019

VIRUTA

• Per Diem, Floater working at about 10 different primary care facilities, and OB GYN facilities.

• Record, manage, and update patient information and medical histories in accordance to HIPAA regulations.

• Obtain vital signs such as manual blood pressure, weight, temperature and pulse rate for up to 30 patients a day.

• Assist providers with point of care testing such as pregnancy test, strep/flu cultures, urine collection, EKG's and hemoglobin A1 testing.

• Chaperoned providers during pap smears and biopsies.

• Prep patients for exams and medical procedures.

• Ensures cleanliness of rooms and equipment.

• Check patients in and out using epic computer system.

• Answered up to 150 phone calls per day.

• Help patients and the access center schedule and reschedule appointments.

• Put in medications refills.

Trainer/Inventory Control

Jet.com

June 2014 to March 2018

• Trained new hires in picking, shipping, lpn, and receiving.

• Hosted new employee orientation which lasted for about 3 hours.

• Monitored the efficiency and performance of new hires after 10 days of being hired.

• Retrained employees who were struggling in performance.

• Trained new managers and supervisors.

• Inventory Control for the products in the warehouse. Education

High school or equivalent in General Studies

Penn Foster High School

Skills

• Cerner

• Epic

Certifications and Licenses

Certified Medical Assistant

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