Medical Assistant Customer Service
Resume:
Endia Jackson
Newark, DE *****
**************@*****.***
To utilize my experience, customer service, computer proficiency, and leadership skills in being part of a team focused on the needs of individuals.
Authorized to work in the US for any employer
Work Experience
Shift/ Production Supervisor
Amazon - New Castle, DE
August 2021 to January 2022
• Lead the daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Provide policy follow-up, attendance tracking
• Track and report labor hours; maintenance of hours and schedules
• Assist the floor as an associate resource, training associates and verifying SOP compliance
• Ensure successful area performance, through tracking, reporting and feedback of associate performance
• Escalate performance / disciplinary action to HR Team and Vendor Coaches for temp associates and Area Managers for associates
• Participate and drive safety initiatives; Coach associates to work safely at all times
• Troubleshoot problems through to resolution, escalating to manager as needed Remote Virtual Medical Assistant
Christiana Care Health System - Wilmington, DE
May 2019 to July 2021
• Utilized Microsoft Word, Excel, and PowerPoint
• Answered over inbound 100 calls per day
• Assisted customers with technologically problems
• EHR-Cerner System
• Updated customers health care gaps
• Enrolled patients into virtual monitoring
• Outgoing calls to patients, external providers and insurance companies
• Worked with patient and family/support person to set up future appointments
• Vital Signs
• Prior Authorizations
• Communicated with members of the healthcare team through electronic software
• Facilitated collection of copays electronically
• Facilitated scheduling of all tests, procedures and surgeries as per practice needs.
• Performed clerical duties as assigned by Manager MEDICAL ASSISTANT
Virtua Hospital - Marlton, NJ
August 2018 to May 2019
VIRUTA
• Per Diem, Floater working at about 10 different primary care facilities, and OB GYN facilities.
• Record, manage, and update patient information and medical histories in accordance to HIPAA regulations.
• Obtain vital signs such as manual blood pressure, weight, temperature and pulse rate for up to 30 patients a day.
• Assist providers with point of care testing such as pregnancy test, strep/flu cultures, urine collection, EKG's and hemoglobin A1 testing.
• Chaperoned providers during pap smears and biopsies.
• Prep patients for exams and medical procedures.
• Ensures cleanliness of rooms and equipment.
• Check patients in and out using epic computer system.
• Answered up to 150 phone calls per day.
• Help patients and the access center schedule and reschedule appointments.
• Put in medications refills.
Trainer/Inventory Control
Jet.com
June 2014 to March 2018
• Trained new hires in picking, shipping, lpn, and receiving.
• Hosted new employee orientation which lasted for about 3 hours.
• Monitored the efficiency and performance of new hires after 10 days of being hired.
• Retrained employees who were struggling in performance.
• Trained new managers and supervisors.
• Inventory Control for the products in the warehouse. Education
High school or equivalent in General Studies
Penn Foster High School
Skills
• Cerner
• Epic
Certifications and Licenses
Certified Medical Assistant
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