Medical Transcriptionist Service Representative

Gwendolyn Smothers

**** ******* *****

Suffolk, Va 23435

Cell 256-***-****

********@*******.***

EXPERIENCE

Convergent Outsourcing, Inc

Customer Care Service Representative

Dec 2021 to Present

I provide customer support to Duke Energy customers through and at home inbound call center. I do move in and move outs, and also collect payments. I also provide technical support, and direct calls to the appropriate departments. I also was promoted to the Business and Industry Dept in my first year with the company. I did complete 4 training classes with the Florida, South and North Carolina, Indiana, Kentucky and Ohio regions to get me all the experience that i currently possess.

TRC Staffing Source

Customer Care Service Representative

Feb 2021- Dec 2021

I provide customer support to Duke Energy Electric customers through and at home incoming call center. I start service, end service and collect payments. I also provide technical support, and direct calls to the appropriate departments. I also did get promoted to a Business and Industry representatives in my first year.

Dolynyahs LLC

Customer Care Service Representative

Feb 2020 to Present

I provided technical support, and billing support to Comcast customers through a call center platform from home. I also provided general customer service support to Home Depot and Dicks Sporting Goods customers through an online order support system through a call center platform from home as well.

The Childrens Center

Bus Driver

Jan 2019 to August 2020

I provided transportation to Head Start families in the surrounding Suffolk neighborhoods. I also transported meals to an offsite school. I oversaw a bus monitor and was responsible for the safety of 20 plus babies getting to and from school.

Charis Mental Health

Medical Administrative Assistant

July 2018 to Jan 2019

I performed secretarial duties such as filing, photcopying, faxing, scheduling appointments for patients while checking in and out of the office using the Prognosis software system. I also had to provide the necessary paperwork for prior authorizations for the patients to receive their prescription medications.

Moore Consultants LLC

Executive Administrative Assistant

May 2008 to May 2018

I preformed secretarial duties such as filing, photocopying and data entry and faxing, welcomed and greeted visitors. Provided basic and accurate information in-person and via phone/email. Received, sorted and distributed daily mail/deliveries. Ordered front office supplies and kept inventory of stock.

INTERNSHIP

Gadsden Regional Medical Center

Medical Secretary 1997

Provided clerical support to the patient care area to ensure effective and efficient services were delivered. Handled phone calls and multiple demands; transcribed physician orders, maintained patient records, assisted visitors, and responded to patient requests.

EDUCATION

Gadsden State Community College

Associate of Applied Science in Medical Secretary 1997

Medical Transcriptionist Certificate 1997

Contact this candidate