Victim Advocate Outreach Worker
Resume:
Ashake N. Banks
Westmont IL ***** Telephone 773-***-**** **********@****.***
Skills
Exceptionally dedicated and reliable Community Outreach Worker with a superb record for service around the state. Adept at explaining a variety of community services and programs to patients families and broader community representatives in a clear and accessible manner. Skilled researcher in current treatment strategies for a variety of violence, diseases and addictions.
Highlights
Wide social program and service management experience
● Excellent familiarity with STD prevention and treatment
● Superior expertise in Violence and family planning strategies
● Exceptional skills in providing addiction treatment information
● Outstanding skills in maintaining current and accurate records
● Strong skills in cultivating strong relationships with Community Organization, Elected Official Health Care Providers
● High oral and written communication skill
● April 2021 – Present
Institute For Nonviolence Chicago- Victim Advocate Lead
● Provided support for initial patient visits to facility orientation center, oversee three sites.
● Oversaw case management and treatment plan development in coordination with office staff.
● Built good relationships with all participant and staff, create schedule for all Victim Advocate.
● Maintained and updated participant database on a regular basis.
Arranged for participant transportation to and from facility
June 2012 – Present
2 / 3
Institute For Nonviolence Chicago- Outreach Worker
● Provided support for initial patient visits to facility orientation center.
● Oversaw case management and treatment plan development in coordination with office staff.
● Built good relationships with all participant and staff.
● Maintained and updated participant database on a regular basis.
● Arranged for participant transportation to and from facility as necessary.
Heaven On Earth Movement-Founder
● Provided support for initial patient visits to facility orientation center.
● Oversaw case management and treatment plan development in coordination with medical staff.
● Built good relationships with all patients and staff.
● Maintained and updated patient database on a regular basis.
● Arranged for patient transportation to and from facility as necessary.
July 2015- August 2015
711 Hit Violence Prevention - Outreach Worker
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Assessed individual client needs to determine effective treatment plans.
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Wrote and distributed educational literature for a variety of diseases and violence.
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Ensured clarity and effectiveness of community informational pamphlets.
2
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Maintained strong communication network with neighborhood and city
organizations.
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Performed crisis counseling and intervention as necessary.
May 1993 - Present (part-time)
Walk by Faith Hair Salon- Salon Owners Assistant
● Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
● Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
● Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
● Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
3 / 3
● Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
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Education
June 18,1992
Urban Youth Alternative, High School- HSD Diploma
Studied all major and minor subjects.
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