Ashake N. Banks

**** * ****

Westmont IL ***** Telephone 773-***-**** adtn3f@r.postjobfree.com

Skills

Exceptionally dedicated and reliable Community Outreach Worker with a superb record for service around the state. Adept at explaining a variety of community services and programs to patients families and broader community representatives in a clear and accessible manner. Skilled researcher in current treatment strategies for a variety of violence, diseases and addictions.

Highlights

Wide social program and service management experience

● Excellent familiarity with STD prevention and treatment

● Superior expertise in Violence and family planning strategies

● Exceptional skills in providing addiction treatment information

● Outstanding skills in maintaining current and accurate records

● Strong skills in cultivating strong relationships with Community Organization, Elected Official Health Care Providers

● High oral and written communication skill

● April 2021 – Present

Institute For Nonviolence Chicago- Victim Advocate Lead

● Provided support for initial patient visits to facility orientation center, oversee three sites.

● Oversaw case management and treatment plan development in coordination with office staff.

● Built good relationships with all participant and staff, create schedule for all Victim Advocate.

● Maintained and updated participant database on a regular basis.

Arranged for participant transportation to and from facility

June 2012 – Present

2 / 3

Institute For Nonviolence Chicago- Outreach Worker

● Provided support for initial patient visits to facility orientation center.

● Oversaw case management and treatment plan development in coordination with office staff.

● Built good relationships with all participant and staff.

● Maintained and updated participant database on a regular basis.

● Arranged for participant transportation to and from facility as necessary.

Heaven On Earth Movement-Founder

● Provided support for initial patient visits to facility orientation center.

● Oversaw case management and treatment plan development in coordination with medical staff.

● Built good relationships with all patients and staff.

● Maintained and updated patient database on a regular basis.

● Arranged for patient transportation to and from facility as necessary.

July 2015- August 2015

711 Hit Violence Prevention - Outreach Worker

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Assessed individual client needs to determine effective treatment plans.

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Wrote and distributed educational literature for a variety of diseases and violence.

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Ensured clarity and effectiveness of community informational pamphlets.

2

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Maintained strong communication network with neighborhood and city

organizations.

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Performed crisis counseling and intervention as necessary.

May 1993 - Present (part-time)

Walk by Faith Hair Salon- Salon Owners Assistant

● Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

● Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

● Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.

● Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

3 / 3

● Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

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Education

June 18,1992

Urban Youth Alternative, High School- HSD Diploma

Studied all major and minor subjects.

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