Customer Service Staff Coordinator
Resume:
Susana Marin
Long Beach, CA
***********@*****.***
To obtain a position as an operation coordinator in which I can offer quality work to my employer and excel in my area of specialization. Personal I am extremely motivated, self-driven with dedication towards professionalism. My customer service skills and working well under pressure are just a few of my strengths. I always strive to better myself and take on new challenges Authorized to work in the US for any employer
Work Experience
Recruiter/Account Manager
Kimco Staffing
May 2021 to November 2022
Recruiter
Kimco Staffing
• Manage a full desk of job requisitions. Submitting 5-6+ viable candidates via VMS technology and direct client or onsite contact.
• Recruit and fill job requisitions for the client. Specialties to include but are not limited to Light Industrial, Administrative and Clerical, and Manufacturing (Product Designer, Supply Chain, Maintenance, Mechanics, and more).
• Seek the sales opportunities in a client conversation.
• Develop and maintain relationships with the working talent on assignment.
• Work in a super-fast-paced, results-driven environment.
• Excellent time management
• Uniquely competitive in nature and a phenomenal team player
• Source and identify active and passive candidates
• Build and maintain a healthy pipeline of candidates
• Provide resume guidance to candidates
• Interview candidates by phone, Skype, FaceTime, and in-person
• Background checks and onboarding procedures
• Professional level of communication both internally and externally
• Customer service mindset with clients
• Candidate experience mindset with candidates
• Understand market trends and demands
• Assist with job fairs
• Responsible and able to follow company processes and procedures by documenting all activity and notes in Bullhorn ATS
• Accountable and fiercely driven in growing headcount, net new starts, and gross margin
• Manage contingent field employee-related questions, concerns, and challenges Recruiter
Volt Workforce Solutions
July 2018- April 2020
• Manage a full desk of job requisitions. Submitting 5-6+ viable candidates via VMS technology and direct client or onsite contact.
• Recruit and fill job requisitions for the client. Specialties to include but not limited to: Light Industrial, Administrative and Clerical, Manufacturing (Product Designer, Supply Chain, Maintenance, Mechanics, and more).
• Seek the sales opportunities in client conversation.
• Develop and maintain relationship with the working talent on assignment.
• Work in a super-fast paced, results driven environment.
• Excellent time management
• Uniquely competitive in nature and a phenomenal team player
• Source and identify active and passive candidates
• Build and maintain a healthy pipeline of candidates
• Provide resume guidance to candidates
• Interview candidates by phone, Skype, FaceTime, and in person
• Background checks and onboarding procedures
• Professional level of communication both internally and externally
• Customer service mindset with clients
• Candidate experience mindset with candidates
• Understand market trends and demands
• Assist with job fairs
• Responsible and able to follow company process and procedures by documenting all activity and notes in Bullhorn ATS
• Accountable and fiercely driven in growing headcount, net new starts, and gross margin
• Manage contingent field employee related questions, concerns, and challenges Service Coordinator/Onsite Coordinator
Priorityworkforce
May 2016 to May 2018
• Ability to priorities staff workloads and direct staff through task by instruction to provide a flexible/ responsible service
• Ability to coordinate a minor repairs service
• Ability to liaise efficiently within a team, other departments and outside agencies and to monitor contractors working on site
• Ability to train and identify training needs
• Ability to make reports on and deal with personnel issues
• Demonstrate a commitment to the Council's Equal Opportunities policy in particular the use of caretaking resources to help tenants from vulnerable and disadvantaged groups of the policy
• Ability to administer stores, keep records and write detailed reports including workload inspections and staff performance records
• Ability to coordinate an effective out of hours response to emergencies (Resident post only
• Ability to ensure that staffs comply with the Council's Health & Safety policy. -Operation Coordinator
• Immediate greet incoming associates, applicants or visitors
• Answer incoming phone calls; prompt routing of calls to appropriate individual, take accurate written phone message
• Interview applicants to obtain information regarding previous work experience, education abilities and skills
• Making job offers to candidates explaining full job description, term of assignment, pay rate, benefits, and client policies
• Tour client s facilities seeking to gain full understanding of associates assignments
• Complete I-9 form accordingly to INS Employment Handbook
• Created maps for associates with safety tips, job descriptions, and directions on how to arrive to clients site when sent out to assignments
• Audit other recruiters applications to make sure no errors or signatures were missing
• Assist manager with injury reports
• Filled A.S.A.P orders and contacted clients to follow up on how associates are doing
• Visited client sites to personally deliver checks to associates Staffing Coordinator /Payroll Clerk/ Recruiter
Cingular Staffing
April 2011 to May 2015
• Post job openings to Craigslist, Indeed, Hire Desk, and other position appropriate venues
• Utilize the Internet for recruitment
• Locate and document where to find ideal candidates
• Review applicant resumes and evaluate if they meet position requirements
• Assist in performing reference checks for potential employees
• Assist in preparing and sending new employee orientation packages
• Able to use time keeping system
• (uAttend, Peoplenet)
• Perform other special projects as assigned
• Being able to research and identify passive candidates
• Identify potential candidates via internet or phone tools
• Conduct the initial screening
• Being able to develop candidate pipelines for open and future job opportunities
• Ability to search on traditional and non-traditional data sources such as: job boards, internal databases, search engines, social media (Twitter, LinkedIn, Facebook), and referrals, etc.
• Supervised Branch for a year, also provide new team member training
• Maintained payroll information by collecting, calculating, and entering data
• Updated payroll records by entering changes in exemptions, insurance coverage, and savings deductions
• Provided excellent customer service answered multiple lines
• Processed hiring applications
• Completed payroll up to 100+ employees each week On-Site Supervisor / Staff Coordinator
StaffChex
March 2006 to April 2011
• Staff Chex Operation Coordinator; On-Site Supervisor
• Responsible for training, scheduling and leading employees in daily tasks
• Managing team resources and achieving high quality care taking services
• Monitoring contractors working on site, demonstrate a commitment to the
• Council's Equal Opportunities Policy, keep records and write detailed reports including workload inspections and staff performance records
• Ensured staff complied with the Council's Health & Safety Policy
• Provide candidates with GMP's and also PPE if needed
• Process work injury reports.
Education
High school diploma
Dominguez High School
Skills
• HR Sourcing
• Talent Acquisition
• Recruiting
• Employee Orientation
• Talent Management
• Workday
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