Customer Service Switchboard Operator
Resume:
Pretty Thandeka Mathebula
2007
2017
2018
Stand no 3386 Ext 01 Sibanyoni street Middelburg 1050 071******* / 068******* adtn14@r.postjobfree.com
To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company. Barko Financial Services
•Loan Consultant
-Aprove loans within specified limits and refer loan applications to management for approval.
-Explain to customer the different types of loans,credit options that are available.
-Review and capture credits.
-Computer payment schedule.
-Monitoring cash flow and daily.
-Analysing targets.
-Managing and coordinating monthly,reporting,budgeting and reforecast process.
-Providing office services such as accounts payable,collections and payroll. Game Store
•Customer Service Assistance
-Tracking orders and giving refunds.
-Giving quotations and checking product availability.
-Entering customer information onto a computer database.
-Handling complaints and resolve customer problems.
-Selling products,taking orders and arranging services for customers. Game Store
•Switchboard Operator
-Handling queries and complaints via phone,email and general correspondence.
-Diary managements and management of meeting rooms.
-Updating records and files,maintaining schedules and making travel arrangements.
-Serves visitors by greetings,welcoming and directing them appropriately.
-Directing phone calls to the relevant department or extensions. Game store
•Cashier
-Register sales on cash register.
-Processes return transactions.
-Resolve customer issues and answer questions appropriately.
-Provides positive customer experience with fair,friendly and courteous services. Chief Jerry Secondary School
Certificate
12
Gigaskill Business College
Advance Certificate
Administration Management
Barko institution
Loan consultant
Certificate
Objective
Experience
Education
2019
2019
2014
Barko Institution
Junior Management Program
Certificate
Barko Institution
Branch Manager Tecnical Training
Certificate
Nkangala Fet College
Human Resource
N4
Decision making.
Analyzing information.
Good communication skills(verbal and written).
Ability to adhere confidentiality requirements.
Customer service.
Knowledge of financial software.
Time management.
Date of Birth : 25/06/1990
Nationality : South African
Driver's license : C1
Mrs N Sotyane - "Secunda Game Store"
Store Secretary
Miss Lerato Silinda - "Barko financial Services"
Branch Manager
Skills
Personal Details
Reference
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