Medical Specialist Salesforce Administrator
Resume:
SHERIDAN YEAKEY-PORTER
Great Falls, MT 405-***-**** *************@****.*** LinkedIn Trailblazer Profile Portfolio OBJECTIVE
Registered Nurse with over 10+ years of multifaceted experience in the Healthcare industry transitioning into Salesforce Administration and Data Analytics after completing the Salesforce Certified Associate certification. Diverse experience in identifying areas for improvement and implementing processes to increase team response and productivity capabilities by defining department requirements and patient needs, optimizing workflows, and collaborating with cross-functional teams. Recently developed dashboard to improve insight into department transfer times and reasons to identify urgent care bottlenecks. Seeking a Junior Salesforce Administrator role to grow current skill set and provide valuable support and impact to a company.
RELEVANT PROJECTS
Salesforce Clinical Scheduler Lighting App Slideshow
● Created a lighting app to demonstrate the use case for Salesforce as a clinical appointment scheduler. App simulated the step-by-step setup of patient accounts and records, tracking of cause for visits, and reporting on provider schedules. Executed custom objects and list views, profiles and user creation, workflow builder for email notifications, and dashboard creation for custom reporting. EDUCATION CERTIFICATIONS PROFESSIONAL DEVELOPMENT Associate Of Science, Nursing (ASN) Montana State University-Northern May 2022 Salesforce Certified Associate Salesforce Oct 2022 Salesforce Certified Administrator Salesforce Anticipated: Nov 2022 Google Data Analytics Certificate Coursera Anticipated: Dec 2022 EXPERIENCE
RN, Urgent Care Benefis Health System Great Falls, MT Aug 2022 - Present
● Created a monthly dashboard tracker in Microsoft Excel to increase department insights into average clinic wait-to-transfer times, transfers reason percentages, and provider-to-patient ratios as a way to identify pain points and improve departmental processes.
● Reduced wait times by 25% and streamlined transfer process by triaging patients based on severity, delegating staff based on scope of practice, and eliminating communication blockers within team routing. LPN, Emergency Department Critical Care Technician II May 2022 - August 2022 (Interim Position)
● Performs waiting room triage by assessing the severity of patients’ conditions and coordinating with the interdisciplinary health team to provide patients with the appropriate care in a timely manner; assisted in reducing wait times by 15% within the first 30 days.
● Assists in the assessment of patient condition immediately upon arrival, checking vital signs, receiving EMS reports, and determining initial prioritization according to existing patient caseload for 200+ bed hospital. LPN Assistant Healthcare Director Highgate Senior Living Great Falls, MT Jan 2020 - Aug 2020
● Directed all training on COVID-19 procedures, patient handling, and state and federal mandates which reduced initial exposure to staff and residents within the first 30 days of the pandemic.
● Managed 30+ personnel by analyzing workloads and skill requirements to meet patient needs for scheduled shifts; coordinated with the Healthcare Director in developing and implementing staffing plans and schedules.
● Oversaw the charting and documentation of care, medication administration, narcotic audits, coordination of specialist visits, MD appointments, and transport of residents for a 150-bed facility. LPN Clinic Nurse Integris Family Care Oklahoma City, OK April 2019 - Aug 2019
● Performed clinic duties as the only nurse on staff to a single provider who saw 30+ patients daily.; contributed to the assessment and reassessment of patients through all stages of life and participated in the development of client care plans to manage chronic diseases and daily concerns.
● Refined closing the loop by establishing a workflow standard and creating a process checklist which all clinic staff were trained on; reduced calls from referrals by 50% and increased accuracy of information exchange and coordination by 80%.
LPN Center Medical Specialist Grifols Oklahoma City, OK Dec 2017 - April 2019
● Conducted 300+ evaluations daily to identify and select suitable plasmapheresis donors by performing physical examinations and recording medical histories that followed FDA-approved SOP manual, state and federal guidelines, OSHA, CLIA, CGMP, and internal company procedures.
● Counseled and educated donors on safety hazards, general health assessments, and unsuitable test results; contributed to improving center ratings by 25% in the first 3 months. LPN III Oklahoma Department of Veteran Affairs Oklahoma City, OK Aug 2017 - Dec 2017
● Led training for 10 incoming CNAs and supervised all CNA duties by delegating shift assignments, charting shift events, and consulting with supervisory nurses and physicians to ensure adequate floor coverage was maintained.
● Streamlined care assignment process by implementing a knowledge leveling system which improved delegation efficiency by 20%.
● Assisted in reducing emergency code response times by identifying gaps in communication procedures, resulting in a 30% time decrease.
Patient Care Assistant II Oct 2014 - Sept 2016
● Supported the geriatric care of 50+ disabled veterans by performing all aspects of prescribed care plans and collaborating with nursing and physician staff to adhere to facility policies, procedures, and standards.
● Recognized by physicians and nursing staff for chart accuracy, effective team collaboration, patient relations, and consistency in delivering empathetic care.
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