Kylie Koerner
R I V E R S I D E C A PERSONAL PROFILE
Experienced customer-oriented and efficiency focused team member seeking a position with an opportunity for growth. Extensive customer service experience, including team management, account management, and sales. I'm passionate about improving productivity, customer relations, and overall in- house experience. Excelling in high pressure and fast-paced environments. I am eager to learn and lead.
ATTRIBUTES
- Strong work ethic
- Self-motivated
- Customer focused
- Excellent communication
- Team player
- Organized and Detail oriented
- Creative
- Adaptable and Innovative
EMPLOYMENT HISTORY:
CHILD CARE PROVIDER
LONG BEACH, ORANGE, ANAHEIM
March 2019 - April 2021
- Frequently coordinating with clients regarding: schedules, meals, appointments, activities etc.
- Created custom routines and schedules for individual clients
- Organized and instructed educational materials ranging K-12
- Provided round the clock care for children ages 2-14 CONTACT INFO
PHONE:
E-MAIL:
**************@*****.***
SALES SUPPORTLEAD:
VICTORIA'S SECRET, LIMITED BRANDS
CORONA
October 2015 - January 2020
- Directed employee shifts for the most efficient service
- Extensive experience with POS: purchases, returns, exchanges, online ordering, store credit card sign-ups, payments etc.
- Organize and promote new daily, weekly, monthly, and yearly marketing promotions and activities
- Receive and process shipment of new product
SKILLS & TRAINING
- Account receivables
- Client Management
- Microsoft: Excel, Word, etc.
- RealPage Propertyware
- Data Entry
- Sales
- Interpersonal solutions training
- Onboarding
- Social Media Management
- Leadership Training
EDUCATION
Norco College, Norco CA
Long Beach City College,
Long Beach CA
(AA) in Psychology
ACCOUNTS MANAGER / LEASING CONSULTANT:
HHREDSTONE LLC
RIVERSIDE
May 2021- Current
- Currently managing over 900 accounts monthly
- Account auditing: Identify discrepancies, make corrections, provide documentation to client
- Identify, research, and resolve billing variance to maintain system accuracy
- Contact clients with past due accounts formulate a payment plan and discuss restructuring options or eviction proceedings
- Reviewed rental applications, leases, contracts, financial records in alignment with company policies.