Data Entry Call Center

Tykerra Douglas Cell: 843-***-****

**************@*****.***

OBJECTIVE:

To maintain customer satisfaction and improve customer experience through my proven problem solving skills, customer experience, and knowledge. EDUCATION:

Florence Darlington Technical College 08/2016 – 04/2018 Associate degree in dental hygiene/hygienist

Marlboro County High School, Bennettsville SC 08/2012 – 06/2016 High School Diploma

WORK EXPERIENCE

Non-clinical Customer Intake Representative

Cigna/EviCore, Call Center

08/2022-Current

• Customer Service

• Communication Skills

• Scheduling

• HIPAA

• Data Entry

• Detail Oriented

• MS Office

• Documentation

• Clinic

• Innovation

• Customer Service

• HCPC

• Pharmacy

• CPT

• Patient Care

• ICD-10

• Acute (Medicine)

• Communication Skills

Team Lead Customer Service Representative

Apple, Call Center

10/2019-11/2021

• Answer incoming calls

• Sit for long period of times

• Provide troubleshooting assistance

• Type 50 WPM

• Demonstrate Professional demeanor

• Handle Complaints

• Navigate through multiple computer applications with speed and accuracy

• Multitask

• Microsoft Excel

• Microsoft word

• Process transactions and payments

• Read and interpret documents

• Accept coaching and feedback to help achieve performance goals Head Cashier

Carl’s Food Center

09/2016-09/2019

• Provide a positive customer experience with fair, friendly, and courteous service.

• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

• Resolves customer issues and answers questions.

• Bags purchases if needed.

• Processes return transactions.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Provides pricing information by answering questions.

• Maintains checkout operations by following policies and procedures and reporting needed changes.

• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

• Contributes to team effort by accomplishing related results as needed.

Contact this candidate