BRENDA STURKIE

PROFESSIONAL SUMMARY

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

WORK HISTORY

Customer Service Representative, 02/2021 - 02/2022 Answernet, Concord, NC

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

• Leveraged sales expertise to promote products and capitalized on upsell opportunities.

• Cultivated customer loyalty, promoted repeat business and improved sales.

• Responded to customer requests for products, services and company information.

• Evaluated account and service histories to identify trends, using data to mitigate future issues.

EDUCATION

High School Diploma, 07/1989

Cornerstone Christian Academy - GA

Concord, NC 28025

803-***-****

adtmyu@r.postjobfree.com

SKILLS

• Order and Refund Processing

• Customer Retention Strategies

• Issue and Complaint Resolution

• Upbeat and Positive Personality

• Responding to Difficult Customers

• Customer Data Confidentiality

• Data Entry and Maintenance

• Building Customer Trust and

Loyalty

.