Customer Service Social Media

Michael Altamuro

Bluffton, SC ***** • 843-***-****

***********************@*****.***

Professional Summary

Driven Small Business Owner with excellent creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in industry. Well-versed in technical nuances and details governing top-notch organizational policy. Brings strong business acumen, cultivated over more than 25-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations. Skills

Advanced problem solving

Project planning and development

Efficient and Detail-Oriented

Establishing and Maintaining Customer

Relationships

Cost Reduction

Quality Assurance

Mathematical Calculation and Reasoning

Team Leadership

Work History

Small Business Owner, 03/2003 to Current

The Remodeling Specialist – Multiple Locations, SC Promote business via social media to generate leads and maximize brand identity. Study market to determine optimal pricing of materials and services to capitalize on long-term business success and increase profit levels. Oversee and manage long-term planning, staff hiring and training, and procedure development as part of business operations.

Outline finances, goals and daily operations of company in detailed business plans. Coach and mentor employees through effective recruitment, hiring and goal setting methods.

Develop and initiate projects, manage costs, and monitor performance. Collaborate with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.

Read and interpret all blueprints and schematics.

Maintain relationships with suppliers to cut costs. Draft invoices for completed work.

Enhance team efficiency and multitasking abilities by effectively using hand tools, power tools, and equipment.

Provide first class customer service to meet deadlines with guaranteed satisfaction. Ensure that projects are delivered on time, within scope and budget. Use business software packages to maintain files and administrative records. Ensure resource availability and allocation.

Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.

Measure project performance using appropriate tools and techniques. Manage relationships with clients and all stakeholders. Supervise field crews to maximize quality and work efficiency. Schedule subcontractors, consultants, and vendors to coordinate completion of jobs and tasks. Delegate assignments based on plans, project needs and knowledge of individual team members.

Drive project objectives on day-to-day operational level by working closely with clients, decision-makers, and vendors.

Coordinate required inspections with local jurisdictions to identify and quickly resolve any code concerns.

Maintain tight construction standards while instructing contractors on quality control. Education

Wallenpaupack Area High School - Hawley, PA

High School Diploma: 06/1998

Vocational Building Trades: 1996 – 1998

Qualifications:

• Track permits & other required documents.

• Strong communication skills.

• Moderate to Advance writing skills.

• Ability to identify the people, tools, and time required to meet tight deadlines & achieve desired results.

• Strong organizational & problem-solving skills. Resourceful.

• Self-starter attitude; ability to work with little direction.

• Strong computer skills: Proficient in MS Excel, MS Word, MS Outlook, and On-Screen Takeoff.

• Ability to read & comprehend complex documents, construction documents, and blueprints.

• Ability to travel.

• Experienced with Buildertrend and CoConstruct.

• Custom homes and light commercial construction.

Contact this candidate