Customer Service Administrative Assistant

Tolulope Dawodu

***** **** ***, *******, ** ***** ● 667-***-**** ● *****************@*****.***

Fully Work Authorization • No Visa Sponsorship Required

PROFESSIONAL SUMMARY

I am a dedicated and passionate Customer Service Professional with over 5+ years experience in telephone customer service, real estate corporate retail, federal, state and local government contracting and non-profit organisations.

Key Skills

Fluent in English Language. · Knowledge of health communication.

Expert with Microsoft office · Keen attention to details

Project Management · Strong organizational skills

Public Relations / Customer Service · Problem Solving.

PROFESSIONAL EXPERIENCE

US MEDICAL STAFFING AGENCY, Columbia, Maryland 08/2020 – to present

Certified Medication Technician

Monitored changes in patient’s breathing rate, blood pressure, glucose levels and emotional wellbeing.

Prepared and submitted patients’s progress notes and documentation of care actions and hospital determinations.

Cordinated care for high-functioning patients and families to develop future care plans.

Provided round the clock care for daibetic, alzheimer’s and other vulnerable patients.

Ensured medication is administered and nutrition plan is followed up appropriately.

NATIONAL BUREAU OF STATISTICS, Lagos, Nigeria 10/2017– 11/2019

The national bureau of statistic estimated the population of Nigerians to be over 201 million citizens as at 2019.

Customer Service Lead

Educated vulnerable populations of Nigerians on how to access health care from the government.

Evaluated and processed requests from the state and local health department to support their projects.

Interfaced with the public to update their vaccaination and other healh records.

Perfomred in the 2018 national cenus that resulted in the total estimated population of over 201 million people.

Handled 50+ telephone calls, resolved complaints while securing a long lasting and constant relationship with clients

DELOITTE, Lagos Nigeria 01/2015- 09/2017

Ranked number 1 audit and risk management firm in Nigeria and 2nd in the world as at 2015

Administrative Assistant

Scheduled meetings and travels for the managing partner and other management staff.

Ordered and received laptops and other office equipment for new hirers.

Assisted in coordination, supervision and completion of special projects.

Issued work Identify cards for employees and parking passes for clients.

Provided support to the office in problem solving and project planning.

PURPLE CAPITAL PARTNERS LIMITED, Lagos Nigeria 03/2014 – 12/2014

A real estate company in Nigeria with a total sale of 569.4 million USD as at 2014.

Customer Service and Admirative Assistant

Attened to telephone calls, online reviews and email messages on a daily basis.

Ensured website is up to date and reported any friction on the website.

Uploaded completed properties ready for sale on the company’s social media platform.

Provided customer service to investors in buliding a real estate portfolio.

EDUCATION

MA in Human Resource in view

George Mason University, Fairfax, Virginia

BA in English Studies evaluated by the World Education Services (WES) 2013 Babcock University, Ogun State, Nigeria, Ranked 1st most competitive Private University in Nigeria.

PROFESSIONAL DEVELOPMENT

Enrolled in online course for beginners – Introduction to Social Media Marketing (Coursera)

Contact this candidate