Salesforce Developer Call Center
Resume:
K. Sravani
**********@*****.***
Summary:
Over 8 years of IT experience with above 6years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities, lightning component development. Strong experience with Salesforce.com CRM full implementation, migration of Sales, Service clouds, Communities and Force.com platform and 2+ years of experience as Java Developer.
Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Web Services/ Metadata API).
Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.
Build Lightening controllers with the AURA framework.
Customized existing Visualforce to align with salesforce new Lightning UI experience.
Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
Experience in using client side and server-side controllers in Lightning Design.
Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
Experience in building re-usable Lightning web components and using Lightning Framework.
Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.
Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
Implemented Salesforce Lightning Web Components for small set of users within the organization.
Worked on both lightning frameworks Aura and LWC.
Experience with Salesforce.com Sales Cloud, Service cloud, Community, and Force.com platform.
Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
Created Custom objects for Quote and Quote lines and captured quote information for CPQ
Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.
Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
Education:
Bachelors in Electronics and Communication Engineering from India.
Certifications:
Salesforce.com Certified Force.com Developer.
Salesforce.com Certified Force.com Administrator.
Technical Skills:
Salesforce Technologies
Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service and Visualforce (Page, Component & Controllers), Field service lightning.
Custom Integration
Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects,Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application.
Force.com tools
Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in
Programming Languages
C, COBOL and APEX
Web Technologies
Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service
Database
MS SQL Server and MySQL
IDE
Eclipse, My Eclipse and Force.com Eclipse IDE plug-in
Tools
MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio
Platforms
UNIX and Windows (NT/2000/XP/Vista/7)
Professional Experience:
Client: Trustmark, Lake Forest, IL Jan 2022 to Till Date
Role: Sr. Salesforce Consultant
Responsibilities:
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Developed component using Lightning Aura Framework.
Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
Developed applications visually using custom-built Lightning web components.
Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.
Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model as per requirement.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Environment: Force.com platform, VisualForce (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM
Client: Asurion, LLC., Nashville, TN Oct 2019 to Dec 2021
Role: Sr. Salesforce Consultant
Responsibilities:
Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning web Components for small set of users within the organization.
Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.
Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
Involved on creating lightning Pages inside Lightning Community Builder.
I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.
Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
Created Community, Enabled Community Users, Profiles and Access
Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
Worked extensively in force.com sites with Customer community.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
Made new feature enhancements on Service cloud console view and developed some Visual force components.
Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.
Client: Hanover Direct, Inc., Weehawken, NJ Jan 2019 to Sep 2019
Role: Salesforce Developer
Responsibilities:
Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
Worked with Apex Classes, Apex Triggers and Visual force pages
Maintained user roles, security, profiles and workflow rules wherever necessary
Created Sharing rules, Assignment Rules and Escalation Rules for Cases
Developed various Custom Objects, Tabs, Components and Visual Force
Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
Used Service Cloud functions to streamline work order processes and enhance the overall work efficiency of the specialists.
Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics
Environment: Salesforce.com platform, Visual Force, Apex Language, Community Cloud, Service Cloud, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Sharing Rules.
Client: Clarivate Analytics, Philadelphia, PA Nov 2016 to Dec 2018
Role: Salesforce Developer / Administrator
Responsibilities:
Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
Using Data Loader and Import Wizard for Data Export, Updates and Backup for organization.
Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.
Implemented Single Sign-On with SAML on force.com
According to business user's requirement, creating Reports and Dashboards.
Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
Worked with SOQL, SOSL queries with Governor Limitations to store and download data from Salesforce.com platform database.
Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
Used Web Services like SOAP API and Rest API to integrate with external systems.
Implemented Email-to-Case, Web-to-Case for automation of case creation.
Performed Unit, Integration, Regression and User Acceptance Testing.
Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.
Client: Dresser Valve, India Aug 2014 to Oct 2016
Role: Software Engineer
Responsibilities:
Working on application architecture and re-design of different parts of the application.
Working with Requirement leads and Project managers to translate business Requirements into technical specifications.
Developed database persistence layer components for mapping an object-oriented domain model to the relational database using ORM framework such as Spring JDBC Support, Hibernate and JPA.
Worked in Agile mode and interacted closely with the product owner and business team.
Setup a new clear case project and ANT scripts and owned the deploy process.
Built Single page application (SOA) using AngularJS as per the requirement.
Optimize the cost of application development and maintenance by using economies of scale under a SLA governed process.
Worked with Apache Lucene and SOLR for searching the person and business details.
Using SpringBoot which is radically faster in buildingMicroServicesand develop Spring based application with very less configuration.
Written Stored Procedures, functions, SQL queries and backend programming using Oracle, SQL.
Developed presentation tier web components using JSF framework and deployed the application in web server.
Expertise in application development using JSP, Servlets, JDBC, JNDI, spring, Hibernate, Ibatis, Mybatis, JSF, EJB, XML, Web Services- SOAP, WSDL.
Deployed and monitor scalable infrastructure on Amazon web services (AWS)& configuration management using puppet.
Performed client side validations using JavaScript and Struts validation framework.
Manage configuration of Web App and Deploy toAWS cloud server through Chef.
Developed business processes/work flow and rules using JBoss BPM/Rules
Implemented various J2EE design patterns like DAO pattern, Business Delegate, Value Object.
Developed Business components and Services using EJB3.0, JPA and JAX-WS and deployed them in Business tier application server.
Developed various Land registry office user interfaces, Model Beans and DAO using JSF Framework.
Environment: Core Java, J2EE JSP, Servlets, JDBC, Collections, Generics, JUnit, Solr, Lucene, Struts, Spring, AWS, JBPM, Hibernate, Microservices, Eclipse, WebLogic Application Server 5.0, UML, SQL, NOSQL, Oracle 10g, Agile, Maven, SVN, ClearQuest.
Contact this candidate