Postal Service Corporate Trainer

*** ****** **** **** • Alto, NM ***** • *******************@*****.*** • 214-***-****

Telecom Administrator, Implementation & Training Specialist

“I describe myself as the left hand of the telecom engineer, and the right hand of the telecom project manager”

SUMMARY OF QUALIFICATIONS

Unified Communications feature description and parameter choices specialist to insure like for like feature offerings as well as new features to meet the technological and industry specific requirements of any customer.

Departmental call flow and all end user and phone database gathering through a proven method of documentation which allows for easy phone MAC address assignments, programming of phones by location and floor plan placement.

Proficient in Cisco dial plans, translation patterns, hunt groups, automated attendant scripting-programming-recordings.

Customization of end user documentation, power point presentations and instructor led training via in person or Teams.

Coordination of system telco circuit orders, cutover times, dates and change management control requirements.

Some experience with checking on contract end dates for phone system and line carriers.

Cutover support and 1st day of service system moves, adds and changes (MAC’s).

Inventory management skills to keep up with equipment orders, RMA’s and moving phones from site to site as needed with different purchase orders/department identifications.

Impeccable organization skills in working with the customer, Telco’s, network engineers and project managers for a smooth transition from any old to new system, system upgrade or deactivation.

PROFESSIONAL EXPERIENCE

Contract Product Specialist for VCA - Remote March 2021 – September 2022

Create end user documentation for 8x8 phone, voicemail, admin console, 8x8 for work fax/ softphone and Microsoft Teams integration applications

Coordinate and train VCA site staff on all applicable applications

Coordinate and train VCA hospital managers on 8x8 Admin Console MAC’s

Go-Live assistance for phone MAC’s, training issues and concerns

Contract Telecom Administrator for LHC Group - Remote Aug 2020 – March 2021

Manage the telecom helpdesk for Cisco, Metaswitch, Mitel and ShoreTel system MAC’s via Service Now ticketing system

Troubleshoot and mend site circuit/fax line issues.

Conversion team member to move all existing phone systems and sites to Metaswitch

1st day of service support and end user training - remotely

Contract Service Consultant for AT&T Nov 2018 – March 2020 (COVID)

USA Sysco Foods Project Team - Cisco Cloud upgrades – site surveyor – database collection.

AMGH – Telecom Analyst - Hybrid Oct 2017 – Nov 2018

Telecom Administrator for:

Cisco phones, IP communicator, Unity voicemail and UCCX/Finesse call centers

Contractor - Cisco/Mitel Unified Communications May 2014 – Oct 2017

American Airlines – Business Analyst assisting in the strategic planning for moving a worldwide Nortel phone system to a Cisco platform as well as replacing the existing Lync messaging system with Skype for Business.

Mitel - Responsible for database discovery, configuration, and implementation of Hosted Voice Service (HVS) migrations for the United States Postal Service. Attend porting events daily to actively participate in the activation and testing of numbers, features, and services with XO Communications.

Dallas County – Cisco UC Install of 9k Phones, Unified Messaging. UCCX/Finesse and Cisco Jabber. Nortel to Cisco system cleanup and reorganization. Massive database gathering, programming and end user training effort.

General Datatech - Telecom Administrator and Corporate Trainer June 2006 – May 2014

Maintained GDT Cisco moves, adds, and changes for new hires, terminations and new technology implementations for the Dallas, San Antonio, Houston, and Austin offices.

System Implementation Specialist to Cisco UC Voice Engineers for all Unified Communication installations which included department/end user database gathering, all end user phone, voicemail, instant messaging, and call center training as well as the customization of all end user training documents.

1st day of service MAC’s for all new UC system installs

Corporate trainer for HR new hires as well as Cisco system deployments.

Customer Achievements with GDT:

Project team member for the implementation of:

Thompson & Knight, Gardere and Jackson Walker Law Firms

Parkland Hospital (new and existing sites)

JCPenney new store deployments

7-Eleven headquarters move

Dean Foods headquarters move

GDT headquarters move

AAFES worldwide router upgrade

Contractor - Cisco Unified Communications: Prior to 2006

Specializations and achievements as a Cisco Unified Communication Contractor:

Worked with World Wide Technology to install a (4,500) station Cisco CUCM for the State of Alaska in Anchorage, AK. Extensive departmental interviews, bat file creations and phased cutover coordination and training for (22) different sites.

City of Dallas Cisco UC for AT&T installation which led to a three-year commitment and (5000) end users.

EDUCATION

Bachelor of Science – Communications University of Texas, Austin, Texas

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