Michele T. Chavez

**** ******** ****** #*, ***** UT 84403

adtmw0@r.postjobfree.com - 385-***-****

SUMMARY

In my positions I have supported all departments such as Administration, Quality Assurance, Systems and the Operations departments, with administrative, technical and design responsibilities. I am highly organized, efficient in multi-tasking and learn quickly. I enjoy using my skills to complete projects for myself and my employer. I also, enjoy being a team player and working toward goals within a company.

EDUCATION

• Topeka Technical College Legal Assistant Diploma, 1995-Alpha Beta Kappa, 4.0 GPA

• Art Institute – Graphic Design, BSA, - September 2012. EXPERIENCE

CASE-HCS

Administrative Assistant (Clerk II) (Current)

• General office duties: Answer telephones, direct calls, and take messages, operate all office machines, electronic and hardcopy filing, incoming-outgoing mail. Inventory and order office supplies and services.

• Report daily attendance reporting to Battalion (BN), assist recruiters with all administrative assistance needed, i.e., pay, leave, military records, medical, auditing issues/requests.

• Compute, record, proofread and create tracking reports for required tasks.

• Disseminate, calendar, follow-up on required training, tasks and information.

• In/Out process recruiters leaving or arriving, i.e. assist with completion of all required documentation for BN sections including financial and travel.

• Design graphics as needed

• Software Microsoft 365, MedPros, DTMS database systems, SharePoint, Teams, Outlook, UPS Website ROSE INTERNATIONAL

Administrative Assistant (6 months experience)

Hemesphere Database:

• Enter previous day drive data, also report drive issues/errors via Excel

• Create Daily Clean-up report export to Excel, correcting scheduling hours, number of appointments, and blood drive staffing requirements

• Status Report, received via Outlook review data and correct appointment errors on blood drives,

• Correcting amount of time given to specific staff for each drive in all regions,

• Entering notes indicating special instructions for drives,

• Correcting the number of platelet slots required per drive.

• Other reports or projects as needed.

CITIZANT

Credentialing Specialist (6 years experience)

• Provides credential administration and support to Identity, Credential, and Access Management ICAM operations,

• Enroll, issue and activate identification cards,

• Support the appointment managing activities in the time trade GSA scheduling tools

• Operate the USAccess system and Velocity Database

• Perform certificate rekey, pin reset, and card update activities, card inventories and log card in inventory tool,

• Perform card custodian functions including ensuring all cards are stored securely.

• Contact Federal employees and contractors to schedule card pick-ups and activations.

• Collect cards upon credential termination and work with Security Officer to support cards destruction.

• Handle all registration and activation duties, handle all applicant card status communications. ELLIS PRINTING

Graphic Design Intern (6 weeks experience)

• Learned policy and procedures of agency, responsible for completing design assignments,

• Attended XMPie webinar regarding merging mailing lists directly to InDesign, Michele Chavez Resume (Cont.)

MISTRAS GROUP

Accounting Administrator (1 year experience)

• Responsible for personnel payroll, benefit tracking, and weekly times, Reporting of payroll, job files, invoicing, expenses, travel, etc., for the regional office,

• Job files which include personnel’s time on job, reports, expenses and creating job forms as needed with IFS Database for billing,

• Travel, lodging arrangements and per diem for personnel and meeting Minutes,

• Assisting staff with software issues,

• Designing covers for site manuals.

TAP

Administrative Assistant/Volunteer Coordinator (4 years experience)

• Responsible for all correspondence, spreadsheets, monthly operations reports and Board and Staff meeting minutes, scheduling and preparing for meetings,

• Network, system, and software support, Responsible for office network, i.e., add users, back-up, software and hardware,

• Bank deposits and basic accounts payable, program telephone system and develop telephone procedures, answer telephone and forward calls to appropriate staff,

• Create and manage Access database for membership and case management,

• Redesigned and updated FrontPage website, Desktop publishing, newsletters, brochures and other art as needed,

• Mail merge from Excel and Access for correspondence, notices and other,

• Maintained office supplies and client food-pantry inventory, i.e., created spreadsheet to manage, order and purchase supplies,

• Assist with fundraising duties, i.e. monies received, special orders, graphics,

• Volunteer Coordinator responsibilities: recruiting, interviewing, documenting all information pertaining to volunteers, i.e., communication, delegation of assignments, created and updated volunteer access database,

• Assist clients within limits per position.

MAXIMUS, HealthWave

Administrative Assistant (6 years experience)

• Research in KAECSES and MAXe2 database, i.e. incoming consumer documentation, create separator sheets to ensure information is scanned to the correct case, reporting to and supporting Eligibility Department with use of this documentation,

• Support Quality Assurance Department with training materials on new software development, i.e., compiling, formatting documentation and graphics, support Systems Department with generating reports from MAXSTAR Database and compile reports for monthly deliverables,

• Transcribe meeting minutes for software development and other as needed for the Systems and Operations departments, scheduling and preparing for meetings,

• Create and updating Access Database for MCT/OTR work requests daily issue forms. Software support as needed, formatting spreadsheets, flowcharts and calendars, other materials as needed,

• Create CD’s for evaluating Customer Service/Call Center calls,

• Writing and formatting procedural information as requested, mail merge from database to Microsoft Word and Excel for various reports and mailings.

• Experience with GroupWise email, i.e., rules, scheduling, and notifications, correspondence, mail, telephone, dictation, copies, fax, 10-key, supplies, type 70 wpm. SKILLS:

• Database Management, all Microsoft Office programs, Quark Xpress (MAC), DOS and C Programming, Adobe CS4, FLASH CS5, KAECSES, IFS, MedPros and DTMS, MAXSTAR/MAXe2, IFS and TRACK databases, USAccess System, Velocity Database.

• Peachtree Accounting, Internet Explorer and Outlook, Adobe CS3-4, Visio, Various document scanning software and scanners, Adobe PDF, Microsoft FrontPage, Outlook.

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