Customer Service Event Specialist
Resume:
TARA
CULLEN
tara@mytruenorthjourne
y.com
Hoboken, United States
07030
Online Digital Resume
Results-driven professional-skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in
establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses.
PROFESSIONAL SUMMARY
Hornblower New York - Client Engagement Specialist New York, NY • 02/2022 - Current
Promo Social - Brand Advocate
Kansas City, MO • 12/2019 - 02/2022
WORK HISTORY
Collaborated with Sales and Promotional Events
developing Brand Campaigns to increase public
awareness of company and engage customers
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Collaborated with Sales and Marketing to enhance
customer service experience and exceed team goals, develop solutions and accomplish shared objectives.
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Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
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Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
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Maintained client list and performed outreach calls, consistently meeting expectations of 150 to 200 calls per day
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• Collaborated with demonstration team to engage large SKILLS
Analytical and Critical
Thinking
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• Contextual Thinker
• Planning and Coordination
Problem-Solving/Solution
Development
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• Flexible and Adaptable
• Idea Syntheses
• Fast Skill Acquisition
Exceptional Interpersonal
Communication
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• Relationship Building
• Network Development
• Experiential Marketing
Lee Strasberg Theatre And
Film Institute
New York, NY • 06/1999
No Degree: Acting,
Improvisation
EDUCATION
The New School
New York, NY • 05/1997
No Degree: Playwriting And
Screenwriting, Character
Develop
Compass Group Talent - Event Specialist
New York, NY • 09/2017 - 02/2022
crowds.
Maintained energy and enthusiasm in fast-paced
environment.
•
Approached strangers and interacted in natural
conversation with goal of developing brand loyalty.
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Enhanced profitability by 10% to achieve marketing objectives and drive productivity and growth from
concept to implementation.
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Leveraged industry trends and competitive analysis to improve customer relationship building.
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Maintained energy and enthusiasm in fast-paced
environment.
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Organized promotional events and interacted with
community to increase sales volume.
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Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
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Increased sales by offering advice on purchases and promoting additional products.
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Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
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Attended advanced training sessions and conferences to increase product knowledge and productivity.
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Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
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Monitored dietary restrictions and served guests with special needs.
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Motivated team members to continuous improvement in promoting and selling target products.
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Determined customer preferences to suggest appropriate cocktails and increase sales by 10% weekly
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Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great
salesmanship.
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Promoted business loyalty by fostering positive customer relationships.
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Increased sales significantly by upselling higher-end products to customers.
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Provided exceptional customer service to all guests and escalated concerns where needed.
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Domestic Uniform Rental - Field Sales Trainer
Belleville, NY • 10/2013 - 01/2016
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
services and creating welcoming, positive experiences.
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Performed event coordination for larger parties and gatherings.
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Executed synchronized meal service simultaneously
serving multiple guests.
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Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
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Assessed meal preparation to check creation of special orders and cooking procedures.
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Solicited feedback from clients to assess event success and uncover opportunities for improvement.
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Developed and led group training courses to align with corporate sales and service goals.
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Collaborated with Human Resources to facilitate
recruitment promotion at job fairs and other community events.
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Coordinated workshops for employees to better
understand company mission, streamlining daily
activities and aligning worker and company priorities..
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
services and creating welcoming, positive experiences.
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• Responded proactively and positively to rapid change. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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Collaborated with staff members to enhance customer service experience and exceed team goals through
effective client satisfaction rates.
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Effective liaison between customers and internal
departments.
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Applied highly effective selling skills while properly engaging and presenting solutions to customers.
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Accompanied VP on site visits to resolve issues and foster and build relationships.
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Worked with central management to identify, plan, align and address training needs.
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• Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to
maintain relationships and increase return customer base...
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Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
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Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
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Managed over 50 customer calls per day.' or, "Increased sales by 10%".
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Contact this candidate