Assistant Manager Customer Service
Resume:
Kristina Hickman
Tenured Manager
New Port Richey, FL 34652
*****************@*****.***
Hard-working, flexible, and dedicated manager.
Work Experience
Customer Service Manager (CSM)
Wendy's - Tarpon Springs, FL
January 2014 to Present
• Handle all customer relation issues
• Handled hiring and training of all new employees and management
• Counted inventory on weekly basis and made plans to account for loss
• Managed a team of 8+ people per shift
• Controlled cash on a shift-to-shift basis
• Created training paths for new employees to maximize efficiency
• Started from crew and worked up to CSM
Manager
Five Guys
2009 to 2014
• Upheld food safety standards and Five Guys policies
• Worked a flexible schedule to meet business demands
• Placed food orders based on sales projections
• Handled customer interactions on a day-to-day basis, ensuring customer satisfaction
• Controlled cash on a shift-to-shift basis
• Counted inventory on weekly basis and made plans to account for loss
• Managed a team of 8+ people per shift
Education
High School Diploma
Dixie M. Hollins High School - Kenneth City, FL
2000 to 2004
Skills
• Team Management
• Management
• Leadership
• Store Management Experience
• Sales Management
• Recruiting
• Order Entry
• Supervising Experience
• Assistant Manager Experience
• Kitchen Management Experience
• Profit & Loss
• Interviewing
• Food Safety
Certifications and Licenses
ServSafe
2019 to 2023
Contact this candidate