Customer Service, Hostess, virtual assistant, shift manager
Resume:
Elizabeth K. Gates
***** ******** *** ***** ***.*08
Rockhall, Maryland 21661
************@*****.***
EXPERIENCE
November 1, 2021 to June 23, 2022
Customer Care Rep and Designated Floater
Walgreens Rockhall, Maryland
●Greeted Customers as soon as they walked into the store
●Used a POS system
●Put the truck order away
●Scanning out all empty spaces on the shelves throughout the store to help figure out what is needed for the next truck order
●Processed Photos
●Helped ring people out in the pharmacy
●Put away completed medication orders in the correctly labeled bins
●Helped customers with locating items and recommending products they are looking for
●Store resets throughout the seasonal changes
June 1, 2021 to July 15 2021
Seasonal Cashier
Dollar General Rockhall, Maryland
●In charge of the cash register and making sure customers were taken care of
●Unloaded food and merchandise truck
●Detail cleaned and dusted the bathroom and entire store (excluding the loading area in the back)
●Made frequent money drops and made sure my register was counted correctly and left for the next person working after me
●Closing duties
●Helped remodel entire store
November 2015 to February 2017
Ambassador, Mezz Packer, Problem Solver, Kick Out Operator, Vendor Returns
Amazon Fufillment Center Middletown, DE
●Packed all different sized boxes, specializing in flats packing (over 300 an hour)
●Learned the proper techniques and skills to train other people in packing
●Helped out in Problem Solve, doing check-ins, locating other items that were missing and making sure that those items were located, packed and shipped on time
●Kick out operating involved figuring out why the weight is off with the item that is not being allowed to ship, and many other reasons why the item was “kicked out”, making sure the item gets fixed and shipped out on time
●Used different computer programs to do different tasks all involving packing
●Learned how to process certain vendor returns and destroyed items
September 11, 2015 to November 1, 2015
Crew Member Dunkin Donuts Milford, DE
●perform opening, midshift and closing manager duties, including opening the store with my own key and alarm code
●Serve customers at cash register
●Perform food preparation duties
●maintain a clean and organized work station and guest area
●Suggestively upsell products and donuts
October 15, 2014 to July 27, 2015
Shift Manager Pizza Hut Welch, WV
●Food Handlers Card Obtained
●Perform opening, midshift and closing manager duties, including opening and closing the store with my own key and alarm code
● Time managed and learned how labor hours work
●Train other team members
●Helped customers find the deals and pizzas they are looking for
●Became a customer maniac and helped get positive feedback from customers by asking them to call the surveys on the back of the receipts given out
●Efficiently ran all shifts throughout the day sometimes without any other manager’s help
●Efficiently count money in the morning and deposit it in the bank every morning I open
●Print out and post the proper paperwork for all employees to see and coach all team members on what areas we need to work on and what areas we are doing well in with the store business
July 2014 to August 2014
Barista One Shot Coffee Cafe Philadelphia, PA
●Performed opening and closing duties.
● Bussed tables
●Helped customers find the drinks, food and espresso they were looking for
March 2014 to June 2014
Hostess/server/food prep Applebee’s Philadelphia, PA
●Frequently switched between positions as Opening Server, Head Hostess, Busser and Car-Side to go Server to support changing needs of large industrial kitchen
●Prepared salads, soups, salad dressings, and drinkS
●Greeted and seated customers
●Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
October 2010 to March 2013
Lead Barista Barnes and Noble Philadelphia, PA
●Assist in daily store operations, maximizing sales and maintaining quality customer service
●Overseeing all of the cafe employees and making sure daily and weekly tasks were performed
●Effectively handled customer complaints and special requests.
●Consistently kept cafe and work areas clean and sanitary in compliance with cafe standards and local, state, and federal laws
●Reviewed and ordered weekly food and milk truck orders
REFERENCES
●Matthew Friend- 304-***-**** (Pizza Hut General Manager)
●Christy Daniels- 302-***-**** (Store Manager, Walgreens)
●John Polacek- 443-***-**** ( Walgreens Shift Manager)
●Jeremy Timberello- 215-***-**** (former Barnes and Noble Cafe Manager)
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