Travel Consultant Customer Service

Gender:

Date of birth:

Email: **********@*****.***

Phone: 074*******

Website: TIEO_MATSOLE

Address: **** ********, ****,

KATLEHONG, 1431

OBJECTIVE

TO SECURE A CHALLENGING POSITION THAT

WOULD ALLOW ME TO BILD UPON MY CURRENT

EXPERIENCE, SKILLS, AND KNOWLEDGE AND

ALLOW ME TO GROW WITHIN MY PROFESSION.

SKILLS

LANGUAGE:

ENGLISH, SESOTHO, ISIZULU, XHOSA, TSWANA,

PEDI

COMPUTER:

MICROSOFT WORD, EXCEL, POWERPOINT,

OUTLOOK, GENERAL INTERNET SKILLS, TYPING

SKILLS

INTERESTS

I LIKE READING BOOKS, NOVELS AND MUSIC.

EDUCATION

BOSTON CITY CAMPUS & BUSINESS COLLEGE, MARKETING

SPECIALIZATION IN TOURISM INDUSTRY

FEB 2018 - DEC 2018

MARKETING MANAGEMENT, SALES PRACTICE, TRAVEL & TOURISM MANAGEMENT, INTEGRATED COMMUNICATION, SALES & PROMOTION PRACTICE, TRAVEL INDUSTRY

CONNECTICUT CALL CENTRE, CALL CENTRE AGENT

MAR 2019 - NOV 2019

INTERVIEW TECHNIQUE, DEBT COLLECTION, DEBT REVIEW, SALES SKILLS, HANDLING OBJECTIONS, TYPING SKILLS, COMMUNICATION SKILLS.

SIJABULILE SECONDARY SCHOOL, MATRIC

JAN 2013 - DEC 2017

ENGLISH, MATHS LITERACY, ECONOMICS, BUSINESS STUDIES, TOURISM,, SOTHO

WORK EXPERIENCE

VVM DEBT COLLECTORS, ADMINISTRATOR/ DEBT COLLECTION DEC 2021 - NOW

PAYMENTS ON PAST DUE BILLS, ORGANIZE LIST ACCORDING TO SEVERITY OF DELINQUENCY, LOCATE CUSTOMERS USING CREDIT BUREAU, INFORMATION BACKGROUND CHECK NEGOTIATING FOR SETTLEMENT. ARRANGING FOR A DEBIT ORDER. HANDLING QUERIES, HANDLING WOOLWORTHS COLLECTION IN CREDIT CARD AND

PERSONAL LOAN WITH INSTORE ACCOUNTS COLLECTING AREARS AND MAKING THEM TAKE DIFFERENT PLANS.

DOLLAR THRIFTY CAR RENTAL, ADMINISTRATOR/ DEBT COLLECTION MAY 2021 - DEC 2021

PAYMENTS ON PAST DUE BILLS, ORGANIZE LIST ACCORDING TO SEVERITY OF DELINQUENCY, LOCATE CUSTOMERS USING CREDIT BUREAU, INFORMATION BACKGROUND CHECKD WITH TRACE UNION AND XDS, SEND LETTER OF DEMAN, DATABASES, EXCEL

SPREADSHEETS, FULL ITC ON CUSTOMERS, COLLECTING OUTSTANDING MATIEO MATSOLE

GERDA MAARSCHALK- 27-11-253-****

LOUTJIE HUGIES- 011-*******

ELLAINE PASI-087*******

AMOUNT, ARREARS AMOUNT l

TARGET R700 000-R800 000

NIMBLE GROUP, ADMINISTRATOR IN DEBT COLLECTION

AUG 2020 - MAY 2021

KEEPING TRACKS ON OUTSTANDING DEBTS, LOCATE AND CONTACT DEBTORS, NEGOTIATE PAYOFF DEADLINES, BUILDING TRUST WITH DEBTORS, HANDLING QUERIES, DEVELOP EFFECTIVE REPAYMENT PLANS

TARGET R200 000- R260 000

SSDA, ADMINISTRATOR IN DEBT COLLECTION

JAN 2019 - AUG 2020

KEEPING TRACK FOR OUTSTANDING DEBT

HANDLING QUERIES

REACHING TARGET FOR R119 000

NEGOTIATING FOR FINAL SETTLEMENT

PAYOFF DEADLINE AND DOING SETTLEMNT LETTERS

MTN RSA, SALES CONSULTANT

MAR 2018 - JAN 2019

MAINTAINING AND GROWING A STRONG CLIENT BASE, SELL THE SERVICES OF THE COMPANY, RESPOND TO NEW AND EXISING CLIENT BASE REGARDING COMPLAINS AND SERVICE ENQUIRIES, BRAND AMBASSADOR. REACHING DAILY STANDARDS.

ACTIVITIES

GREATOR GERMISTON ORGANIZATION, CARGIVER

2018 - 2019

CAREGIVERS ASSIST INDIVIDUALS WHO HAVE DIFFICULTIES PERFORMING BASIC DAY-TO-DAY ACTIVITIES, FOR EXAMPLE, THE ELDERLY, DISABLED PERSONS, OR PEOPLE SUFFERING FROM CHRONIC OR MENTAL DISORDERS.. A CAREGIVERS DUTIES INCLUDE ASSISTING WITH PEROSNAL CARE, ANDMINISTERING MEDICATION, AND PROVIDING COMPAINSHIP.

REFERENCES

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