Service Representative Customer
Resume:
Ceida Crockett
***** ********** ******* ****** *** 1102
Fort Worth TX 76155
To Whom It May Concern:
In the interest of exploring career opportunities within your organization, I have enclosed my resume for your review. It will provide you with specific details concerning my professional employment history.
I am currently working as a Customer Service Representative training subordinates; developing, executing, and maintaining principles, practices, standards and techniques in accordance with department policies and procedures. As a Customer Service Representative I effectively assist customers, perform training with staff, tools, and strategies. I performed On The Job Training (OJT) for the department and assisted Supervisors with calls, daily huddles and tracked Cherry Pie transfers. I communicate with supervisors, managers and upper management as needed. I am knowledgeable in various operating systems and software applications including LAMP, Microsoft office, Medi-Soft, Excel, Word, Therapy Source, RMT, and App. Pro. I am skilled in client relations, audits, and have excellent organizational and problem solving capabilities. In addition, I am proficient in meeting strict deadlines and coordinating multiple tasks to ensure maximum efficiency and productivity. I am confident my knowledge and qualifications would make me a productive asset to your organization.
Should my qualifications satisfy your requirements, I would appreciate the opportunity for a personal interview to discuss ways that we, as a team, can increase efficiency and facilitate work flow. Please contact me to arrange a meeting at your earliest convenience.
Sincerely,
Ceida Crockett
CEIDA CROCKETT
OBJECTIVE
Seeking a challenging career driven position that will benefit from my relationship building, software, and account management skills.
SUMMARY OF QUALIFICATIONS
Collaborative team play
Documentation and form completion
Office software excellence
Engaging and compassionate personality
Warm welcoming presence
Patient Registration & Scheduling
Medical Insurance
Medical Records & Office Procedures
Monitoring of Productivity
Proficient in various data base environments (HBOC, Medi-Soft, Excel, Word, Therapy Source, RMT, App. Pro. etc.…)
Account Management – Medical Management
Medical Terminology
CPT, ICD-10 CM. HCPCS Medical Coding
Health Law Concepts
PROFESSIONAL EXPERIENCE
2019 – Pres. PennyMac Loan Services Fort Worth, TX
Customer Service Representative
Provide customer focus, dependability, initiative, problem resolution, listening skills and great communication skills. Handle a wide variety of billing questions, customer inquiries, payment extension/service request, and complaints. Provide great customer service, calm angry callers, repair trust, locate resources for problem resolutions, and provide the best options for each customer. Resolve most inquiries that in a given week.
2018 – 2019. ENT for Children South Lake, TX
Scheduler/Front Office
Provide a wide variety of administrative support to patients, employees, and supervisors. Handle a variety of duties such as; training of new staff, enter appointments into the official schedule, and answering phones. Provide great customer service; greeting customers, collecting new patient demographic information, collect copayments, deductibles, and coinsurance. Provide call back to all patients with questions or concerns.
2003 - 2017. SSM DePaul/Rehabilitation Clayton, MO
Patient Registration/Sec Technician
Provide patient registration, initiate collections meet monthly goals each month in collection, secretarial, and administrative support to individuals, managers, and work groups. Handle a wide variety of office duties and special projects appropriately. Seek out industry benchmarks and look for additional opportunities to reduce costs and/or improve customer service, collect 100% copay and co-ins. Handle a wide variety of general office procedures and administrative duties such as training new staff, setting-up and maintaining files, composing and proofreading documents, collecting and compiling data, and coordinating the flow of reports, invoices, or records. Place laboratory orders, work cross functionally with physicians and staff, and perform lab draws and vitals.
Administrative Coordinator
Provided a wide variety of administrative and staff support services to individuals and department, Coordinated and administered various projects, programs and reports. Screened and directed phone calls. Scheduled meetings, typed correspondence, and prepared reports, Served as administrative liaison within and outside the company, regarding issues related to department, personnel, facilities, and operations. Performed other related duties as directed by supervisor.
2002 - 2003 Health South St. Louis, MO
Office Clerk
Provide secretarial and administrative support to managers and work groups. Handle a wide variety of office duties and special projects of projects as appropriate. Seek out industry benchmarks and look for additional opportunities to reduce costs and/or improve customer service
1999 - 2002 KForce.com St. Louis, MO
Medical Information Processor
Assist in managing and monitoring the system database including service charges. Conducted word processing, typing, and filing a variety of letters, memorandums and reports in an accurate and efficient fashion. Composed and prepared draft correspondence for supervisor's review.
EDUCATION
Lindenwood University St. Charles, MO
Business Medical Health
Allied Medical College St. Louis, MO
Health Information Specialist
References Available upon request
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