Develop individual learn, supervisio,case management, Crisis managemen

Tiffany Parker

*** ***** *** *******, ** 814-***-**** **********@*****.***

Targeting position in Human Services Management

B.S in Human Development and Family Studies from Penn State University-graduated with distinction

Experience working in healthcare settings as a part of administrative teams

Supervisory/ managerial experience in various professional settings

Advanced creative problem solving skills, experience in high stress/ crisis situations and resolutions

Case management experience in medical and behavioral specialties

Experience in reviews/audits and restructuring to ensure regulatory and contractual compliance

Practice in regular review and maintenance of operations and performance in order to develop solutions and facilitate changes for improvement.

Trained in HIPAA compliance and ensured my teams protected clients’ PHI and PII.

Experience/ high level confidence in group facilitation, public presentation

Fantastic communication and people skills; easily build rapport with clients and co-workers

Excellent time management skills; high level multi-tasker; very organized

Experience in hiring/ onboarding process, training and employee development, department management including scheduling, payroll approval, evaluations, performance EDUCATION

Certification in Covid-19 Contact Tracing-

Johns Hopkins (2020)

Pennsylvania State University – Altoona, Pa

August 2020

Graduated December 2011

Bachelor of Science in Human

Development/Family Studies – GPA: 3.78

President of Kappa Omnicron Nu

Penn State University – Altoona, Pa

2009 to 2011

• Provide leadership to other KON members and other Human Development majors; Plan events; run meetings; assist professors; plan upcoming induction ceremony

• Member of Alpha Lambda Delta and Omnicron Delta Kappa Honor Societies UPMC Train the Trainer – Comprehensive crisis management training EMPLOYMENT HISTORY

Recruitment and certification specialist

2022- present

Pressley Ridge

• Recruit foster care families

• Manage referrals for emergency foster placement from Blair County CYF

• Complete home studies for the purpose of family and home certification for foster care.

• Private adoption certification

• Family training in evidence based Treatment Foster Care Program

• Assist in permanency plans for displaced youth.

Program Manager and Recruitment. 2020-2022

Big Brothers Big Sisters of Blair and Huntingdon counties

• Manage Program Team

• Serve as case manager for match cases

• Family liaison and match specialist

• Assist with agency planned activities and fundraisers

• Recruit new volunteers

• Plan, prepare, amass facilitate new programming

• Facilitate groups at local schools for site- based programs

• Run background checks, references, and conduct in- person interviews

• Track outcomes data

• Train new staff

• Maintain contact and provide guidance with our clients on a regular schedule

• Serve as mediator

• Help to grow connections for collaboration with other local agencies. Behavioral Health Veteran Representative Supervisor 2019-present VetAdvisor

• Manage a team of 10 or more representatives

• Train new hires and assist in the transition to the call center and other work areas

• Recruit new hires and participate in the interview process

• Complete monthly performance evaluations, assist employees in setting goals, create and manage employee improvement plans including necessary coaching. Handled employee conduct and performance issues.

• Assist in the daily operation of the call center; ensure adequate coverage and a high standard of customer service

• Assist the management team in the development and implementation of change to improve program operations

• Assist with escalated cases and crisis intervention

• Approved schedules, requested leave, and payroll

• Ensure compliance with client privacy regulation including personal health information(PHI) and personally identifying information(PII)

• Served as a liaison between veterans, doctors, VA nurses, caseworkers, and program directors so that the client would receive efficient and effective services.

• Promoted patient centered care

Behavioral Health Veteran Representative. 2019-present VetAdvisor

• Assist veterans with obtaining essential behavioral health care in the community

• Work as part of a team dynamic

• Assist the Veterans Health Administration in delivering quality care to our Nation's veterans in a timely and efficient manner

• Ensure that the VetAdvisor program stays in line with Three Wire and Revelations mission statements and goals

• Maintain an environment that promotes patient centered care

• Keep protected health and identifying information private

• Collaborate with VA staff to ensure veteran is receiving care needed Program Director 2017-2018

Touch of Love Daycare

• Supervise daily operations of daycare and staff of 12

• Responsible for curriculum planning, developing lesson plans, and supervising classes

• Responsible for child development assessments and client file management

• Recruitment; Provided tours to prospective clients

• Ensure facility was in compliance with state regulations

• Responsible for keeping facility documentation up to date (ex: emergency preparedness plan)

• Plan advertisement, events, and monthly staff meetings

• In charge of staff recruitment, hiring, and continued education of staff

• Part of facility disciplinary team.

Merchandiser 2006-2011

Utz Quality Foods

• Worked weekends as a merchandiser, travelled to local stores to check, organize, re-stock shelves.

• Build displays, work in cooperation with store management

• Assist customers

Internship in Case Management/Social Work

Altoona Regional Health System 2010-2010

• Worked on Maternity ward with high risk cases, assisted with discharge planning, dealt with patient issues, made outside referrals

• Experience with case notes, chart reviews, and collaborating with doctors for the patients well being

• Learn patient centered care

• Refer patients to other agencies and/ or providers after discharge

• Communicated with doctors, nurses, and case managers regarding patient cases. Chemical Dependency Technician Supervisor

Cove Forge Behavioral Health

2005 to 2006

• Supervised a staff of up to 25 technicians

• Interviewed, hired, and trained new staff.

• Managed scheduling, time of requests, and approved payroll

• Participated in administrative processes; collaborated with counseling staff, always taking a patient centered approach to care.

• Trained in Comprehensive Crisis management and was certified to train others at the facility.

• Conducted regular employee evaluations and monitored performance to ensure standards of care were met.

• Assisted in regulatory compliance site- wide.

• Monitored site safety and made changes where necessary to ensure the safety and well- being of clients and staff

• Evaluated program operations regularly and developed plans for more effective approaches

• Ensured client privacy and safety

• Identified problem areas and collaborated with staff to develop appropriate solutions Chemical Dependency Technician

Cove Forge Behavioral Health 2004-2005

• Supervised adult clients; ran educational groups; offered emotional support and guidance to clients

• worked closely with counseling and nursing staff

• conducted luggage and room searches; maintained safe and therapeutic environment.

• Ensure daily programming and activities were based on a patient centered approach.

• Handled escalated and crisis situations using least restrictive approach Volunteer Experience

• Worked with children at Evergreen Manors’ After School program

• Volunteer at local elementary school

• Shadowed Nurses with Home Nursing Agency’s Nurse-Family Partnership Program

• Shadowed Case Managers with North Star’s Early Intervention Services

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