Customer Service Store Manager

Professional Summary

Skills

Experience

LISA PATTISALL

P.O. Box 275, Gloucester, VA 23061 (H) 804-***-**** **********@*****.*** Determined and motivated with an upbeat attitude and passion for delivering the best products, services and customer service

Public Speaking Customer Service

The ability to work as a team or

individually

Multi-tasking

Manage files Route correspondence

Assistant Manager 09/2017 to Current

7 Eleven – Hartfield, VA

Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.

Developed and maintained effective working relationships with team members, management, and customers.

Attended store walkthroughs with the management team and followed-up on directives and recommendations.

Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered. Ensured all customers received friendly, quick, and efficient service. Stayed current with all store initiatives and communications, sharing with associates as required.

Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers. Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Store Manager 05/2014 to Current

Education

TR's Enterprises Inc – Gloucester, VA

Recognized as Store Manager of the Year in 2016 based on superior sales and customer satisfaction results.

Reversed a poor performing store by revising systems, processes, and improving the customer experience.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Oversaw daily operations.

Intern 06/2015 to 09/2015

Conrad Bareford, PLLC – Mathews, VA

Greeted visitors and escorted them to their destinations. Created professional letters, spreadsheets and emails to support day-to-day business needs.

Prepared letters, correspondences and reports

Kept office documents well-organized and quickly retrieved files for team members. Received, screened, managed, and directed all incoming telephone calls. Performed all office clerical activities, including writing emails and letters. Answered calls on a multi-line telephone system to direct callers, provide information and make appointments.

Operated office equipment, such as personal computers, photocopiers, scanners, voice mail systems, and facsimile machines.

Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences.

Proofread documents and organized records, reports, and documents. Associate of Science: Legal Studies May 2016

Post University - Waterbury, CT

GPA 3.8.

Dean's List Honoree, numerous semesters.

Graduated with honors.

Graduated Magma Cum Laude.

Member, Phi Beta Kappa.

High School Diploma: June 1992

Mathews High School - Mathews, VA

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