SKILLS

Operational Efficiency

Executive Schedule Management

Customer Service

Interdepartmental Collaboration

Stakeholder Communications

Strategic Partnership

Project Management

Medical Technology

Transcribing Documents

Financial Records

Database Coordination

Office Supplies and Inventory

Process Improvement

Performance Evaluations

Client Consultations

EDUCATION

2009

Career Step Medical Transcription Course

2007

A.A. Degree, General Studies

Weber State University

Emphasis in Communications and Marketing

1997

Westminster College

1995

High School Diploma

South Sevier High School

Foreign Language Club President

ADDITIONAL EXPERIENCE

EMPOWERED WEALTH/BROWER FINANCIAL SERVICES, INC. - Administrative Assistant, Client Relations, Life Insurance Coordinator, Brochure Coordinator, Office Supply Specialist, Dec. 1999 – May 2001

AUTOSIMULATIONS, INC. - Office Manager, Executive Assistant, Training Coordinator, Facilities & Tenant Relations Manager, Sept. 1997 – Nov. 1999

VOLUNTEER

Foster homeless cats and dogs for adoption

Active member of school community council

Part of the junior high book approval committee PTA

PROFESSIONAL SUMMARY

Seasoned and proactive professional with a unique hybrid skillset that touches leadership, operations management, transcription services and administrative management, focused on bringing alignment between departments, determining tools and strategies to grow revenue and prioritizing efficiency and accountability. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

ACCOMPLISHMENTS

10+ years of transcription experience, primarily in managerial roles, with a track record of consistently producing high-quality transcripts for a range of uses.

Created and oversaw the completion of significant projects while developing and managing sales and marketing initiatives to boost sales and guarantee client satisfaction.

Exceptional communication skills used to foresee needs and solve issues in a variety of roles, including office management, client and employee training, and providing essential administrative support.

WORK HISTORY

July 2013 - Current

Team Lead of Closed Captions and Copyrights, PLURALSIGHT.COM

In charge of leading the Closed Captions and Copyrights Team and communicating directly with the contractors and employees concerning transcription costs, staffing, scheduling, and coordination of all transcription/caption management.

Managed an internally directed team and uphold good vendor relations by leading services and systems for Pluralsight's closed-caption process.

Obtained top-notch captions for lessons and expanded resources to meet the team's daily operational needs and expanding needs.

Collaborated with customer outreach personnel to ascertain audience demographics, incorporating collected data into future copy.

In charge of bringing the closed captions process in-house ensuring quality standard while extending the team from 1 to 7 and 10+ contractors.

Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.

Created high-impact messaging for marketing media, contributing to increases in revenues and market share.

July 2009 - July 2013

Medical Transcription Supervisor, CMTS

Worked cohesively with physicians and other clinical staff to complete transcriptions.

Applied medical terminology related to provider-specific treatments and techniques.

Maintained security and privacy of records to protect patients and providers.

Provided staff with technical support and trained all MTs on company policies and procedures

Followed all HIPAA rules and regulations regarding patient confidentiality.

Reviewed documentation for compliance with requirements and accuracy of information.

Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

March 2003 - March 2009

Senior Account Manager/Project Manager, FLUID STUDIO / ORBIT IRRIGATION

Developed deep knowledge of customer businesses and relationship to company objectives.

Responsible for performing initial job evaluations and developed schedule based on project parameters.

Coordinated the work of designers, proofread and defined artwork projects for accuracy and completeness, and managed the art flow to meet the needs of customers' projects.

Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

Managed client relationships and expectations for creative projects with varying budgets and objectives.

Routed all pertinent proofs, copy, etc. through the appropriate channels.

Fostered highly communicative, collaborative team culture on visual product projects.

Organized client feedback and introduced streamlined process of replying to and rectifying complaints.

June 2001 - February 2003

Assistant to National Sales Manager /Sales Office Manager, ORBIT IRRIGATION PRODUCTS, INC

Handled customer relations issues, enabling quick resolution and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Created presentations for clients that included marketing materials and product details,

Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.

Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.

Managed supply and delivery of offsite warehouse of custom packaged materials as well as various drop-ship accounts.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Conducted employee training on Outlook 2000.

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Megan H. Morris

801-***-****

adtmp1@r.postjobfree.com LinkedIn

Layton, 84041 UT

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