Customer Service Safety Manager
Resume:
Billie Brown
Customer Service Manager
Lake Charles, LA 70605
***********************@***********.***
I have over 15 years of combined experience in every aspect of customer service and delivering exceptional customer care in many different industries and I would make a great addition to any team! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Safety Manager
Compass Group - Eunice, LA
August 2020 to August 2022
Supplied three meals a day for the students who live on campus at LSUE. I was responsible for everything from food prep to catering, as well as cashier, I did the night shift register countdown, and register reset duties. I was also a safe key holder. I performed the duties of Safety Manager including monitoring the safety of all day to day operations in the kitchen and cafeteria and I also performed the detailed monthly audits.
Customer Service Representative
Cajun Harley Davidson - Scott, LA
October 2017 to September 2019
• Assisted customers with a warm and professional attitude
• Processed exchanges, orders, refunds, customer transactions and Sales
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls Owner/Manager
Browns’ Crawfish - Eunice, LA
November 2011 to September 2017
I managed the day to day operations of a crawfish dock which included receiving crawfish from farmers recording and documenting weights and number of sacks received then making sure they were properly stored in coolers. I also handled taking orders from our customers in multiple states, putting together route lists for truck drivers, confirming with customer on arrival times. I also handled the logistics of the routes, as well as paying employees, and farmers, and collecting payment from customer base. I would also handle the advertising for acquiring new customers as well. Waitress/Hostess
Various restaurants - Louisiana
January 1995 to January 2011
I have worked numerous jobs in the restaurant industry and have performed every duty in the restaurant business. I have worked as a waitress for well over half of my entire career in the workforce! Education
Associate's in Criminal Justice
LSU Eunice - Eunice, LA
August 2021 to Present
Skills
• Surveillance
• Loss Prevention
• Conflict Management
• Supervising Experience
• Microsoft Powerpoint
• Microsoft Outlook
• Microsoft Excel
• Interviewing
• Administrative Experience
• Merchandising
• Microsoft Word
• Management
• Sales
• Communication skills
• Customer service
• Catering
• Risk Management
• Employee Orientation
• Security
• Live Chat
• Cold Calling
• Payroll
• Human Resources
• Program Management
• Project Management
• Budgeting
• Restaurant Experience
• Research
• Recruiting
• Technical Support
Certifications and Licenses
Customer Service
Present
I acquired a certification from Allison Learning Center in Excellence in Customer Service after finishing an extensive course on how to properly provide a level of customer service that is second to none! Diploma in Customer Service Management
Present
I received a diploma in customer service management from Shaw online academy after completing the 6 week course with the second highest grade average & maintaining a close to flawless attendance record (highest score in the class in that category) I managed through extreme diligence and determination to accomplish these first and second place positions competing with over 6,000 other students enrolled in this online course!
Diploma in alternative therapies
Present
I also received my diploma in alternative therapies from Shaw online academy. The course was broken down into a period of four semesters. Each semester was then broken down even further into the following alternative therapy specialties….Reflexology, Acupressure, Acupuncture, Massage Therapy, Aromatherapy, Yoga/ Pilates, Meditation ( focusing on alignment of the body’s chakras ) also the healing power of Earth Crystals, as well as the benefits of proper exercise and nutrition! ServSafe Manager
January 2022 to January 2027
Certified me in everything from food safety to management duties
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