Customer Service Food Server
Resume:
Kameleigh Hadee
**********@*****.***
OBJECTIVE
To obtain a position in the Food & Beverage/ Hospitality industry relative to my experience to further my career
RELEVANT EXPERIENCE
In-room Dining/Amenities Coordinator April-Sept. 2018
Bellagio Hotel Las Vegas, NV
•Answering service calls within two rings using correct salutations and telephone etiquette.
•Taking guest food and beverage orders, utilizing suggestive selling techniques and following all departmental standards.
•Anticipating the guest needs and respond appropriately with a sense of urgency. Input orders into system and distribute to server and insurers authorization for room charges.
•Processing all payment methods in accordance with all accounting procedures and policies.
•Greeting guests and a positive and friendly manner and make them feel welcome maintaining positive guest relations at all times.
•Following sequence of service utilizing all proper standardized by the room; maintaining a complete knowledge of and Comply with any and all departmental policies, procedures, and standards.
•Communicating efficiently with management, chefs, and culinary staff in order to fulfill or needs requested by guest and or other employees.
Gourmet Food Runner April-July 2018
The Four Seasons Hotel Las Vegas, NV
•Offered guests of the Westbank an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
•Utilized the resort's computer system ringing up sales, printing checks, closing checks and completing closing readings.
Gourmet Food Server Nov. 2013 - April 2018
Wynn Las Vegas Las Vegas, NV
•Responsible for curating the overall experience during guests’ visit to restaurant
•Provided excellent customer service to guests as defined by Wynn and Forbes standards
•Handled guest’s check & related financial transactions
•Executed food & beverage orders, carrying out wine/beverage service, table maintenance, adhering to health code standards
•Handled special or VIP guest requests within limits of authority
Food and Beverage Coordinator / Hostess Feb. 2009 – Oct. 2013
M Resort Las Vegas Las Vegas, NV
•Performed a variety of functions relating to the operation of a 100 employee, 3,000 cover/day restaurant buffet operation
•Interacted daily with chef & management team to ensure delivery of prompt, distinctive service to guests
•Recorded reservations, coordinated table and seat assignments; staff scheduling and placement, guest seating and interaction
•Coordinated support and management for a variety of Resort-wide functions, including player tournaments, VIP guest events, receptions, weddings, birthdays, meetings, etc.
•Resolved guest issues within limits of position’s authority
Cashier June 2008 – Feb 2009
Silverton Casino Las Vegas, NV
•Performed cashiering functions at a high-volume casino resort
•Adhered to company service standards, legal cash handling requirements & performance goals
RELATED WORK SKILLS / CERTIFICATIONS
• MICROS P.O.S. system Proficient • Forbes Travel Guide Service Proficiency Training
• Microsoft Office Proficient • Multiple Certificates of Merit from Wynn Las Vegas
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