Customer Service Prevention Manager

MICHELE MCCARTHY

Oswego, NY ***** 315-***-**** ************@*****.***

Professional Summary

Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills. Self-confident Loss Prevention Manager with over Number years of experience in managing loss prevention programs for over Number stores in City. Skilled at developing, conducting and overseeing the implementation of loss prevention initiatives and programs. Working knowledge of security equipment and databases.

Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with Number years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Skills

Case report writing

OSHA expert

Interviews and interrogations

Loss prevention expertise

Security measures

Cost reduction

Loss prevention assessment programs

Fraudulent activities investigations

Teambuilding

Excellent Communication

PPE Compliance

Critical Thinking

Maintenance and Repair

Work History

Asset Protection Manager 05/2018 to Current

Wal Mart 1926 – OSWEGO, New York

Mitigated risk and oversaw internal and external shoplifter apprehension and detention. Controlled reduction of loss inventory by protecting company assets. Coordinated with legal team to draft contracts and legal documents. Wrote reports for internal and external crime, burglary or theft. Reduced shrink Number% through thorough training of loss prevention staff and meticulous reviews of company documents.

Achieved Number% security increase by implementing customer and associate safety protocols. Built cross-functional relationships with business partners to reduce losses. Collaborated with law enforcement to report crime and suspicious activity. Installed and maintained covert security equipment. Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Performed thorough cash audits and deposit investigations. Supervised surveillance, detection and criminal processing related to theft and criminal cases. Oversaw received and outbound shipments through inventories and audits and complied with Type shipment procedures.

Store Manager 06/2003 to 09/2015

Reds Market – Oswego, New York

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Performed statistical analyses to gather data for operational and forecast team needs. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Introduced new methods, practices and systems to reduce turnaround time. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Completed point of sale opening and closing procedures. Prepared annual budgets with controls to prevent overages. Supervised guests at front counter, answering questions regarding products. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Minimized on-site cash with frequent deposits and high accuracy in predicting operations. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Coached sales associates on product knowledge by using wide variety of training tools. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Associate 08/1998 to 11/2002

Dunkin Donuts- DH Restaurant Group – Oswego, NY

Developed and actualized customer service initiatives to decrease wait times. Resolved concerns with products or services to help with retention and drive sales. Boosted sales revenue by skillfully promoting diverse service options. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Evaluated account and service histories to identify trends, using data to mitigate future issues. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Executes excellent sales floor merchandising and selling. Demonstrated items to customers and created customer awareness, interest and sales. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Offered basic technical support for clients on wide range of company products. Responded to customer calls and emails to answer questions about products and services. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Promised best prices for Type customer services and maintained accuracy when determining quotes.

Created and maintained detailed database to develop promotional sales. Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Delivered prompt service to prioritize customer needs. Maintained up-to-date knowledge of product and service changes. Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Enhanced productivity levels by anticipating needs and delivering outstanding support. Met customer call guidelines for service levels, handle time and productivity. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Responded proactively and positively to rapid change. Education

Diploma 06/1996

Oswego High School - Oswego, NY

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