Porsché S. Love

Pronounced: ( POR-shuh LUV )

*** ******** ** ** #***

Atlanta, GA 30318

678-***-****

PORSCHE.S.LOVE@GMAIL.C

OM

EXPERIENCE

Georgia — Financial Professional

May 2018 – PRESENT

Source potential clients through professional, social interactions and referrals. Educate prospects and clients on various investment and insurance products. Reviewed and analyzed clients current financial situations to create detailed financila strategies that help clients bridge any gaps in their financial strategy and ensure accomplishment of financial and personal goals. Establish and manage client database and track client and business progress via spreadsheet reports.

Wells Fargo Home Mortgage, Texas — Executive Resolution Specialist 4 April 2013- August 2018

Received, tracked, organized, responded to and provided detailed written and verbal resolutions to escalated customer complaints and inquiries within federal and company timelines. Rebuilt trust with customers and general public during a controversial time by providing an accurate and timely resolution to escalated inquiries.

Research Remediation Analyst

July 2011- April 2013

Built rapport and cultivated strong relationships with managers and representatives in various departments to help expedite the review process. Reviewed mortgage customers modification requests. Analyzed customer financial statements and account history to determine if their ability to avoid default going forward. E ectively communicate and notate information reviewed, any additional information needed to continue review process. Home Preservation Specialist 2

November 2007- June 2011

Created and presented the Non-Borrowing Spouse project to HUD, which was later implemented. Tracked, documented, and analyzed test case results via ad hoc reporting of regression, performance, and quality assurance testing for changes in system applications utilizing process modeling tools. Translated business requirements into functional specifications through the development of Standard Operating Procedures. Collector 2

September 2005- November 2007

Facilitated individual, team and project meetings, where I provided process improvement plans based on analysis of team and department performance reports. Provided coaching and training to employees not meeting performance expectations that resulted in increased service quality, call adherence and optimization, and decreased call abandonment rate for the team and department. SKILLS

Microsoft O ce (Word,

Excel, Outlook,

PowerPoint and

Access) and G Suite

Verbal and Written

Communication

Presentation and

Leadership

Risk Management

Financial Analysis

Problem Solving and

Critical Thinking

Data Entry

LANGUAGES

English and

Spanish

EDUCATION

Cornerstone

Christian Highschool

Graduated 2005

Processed payments for customers.

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