Data Entry, Customer Service, Type 72 wpm
Resume:
Porsché S. Love
Pronounced: ( POR-shuh LUV )
Atlanta, GA 30318
PORSCHE.S.LOVE@GMAIL.C
OM
EXPERIENCE
Georgia — Financial Professional
May 2018 – PRESENT
Source potential clients through professional, social interactions and referrals. Educate prospects and clients on various investment and insurance products. Reviewed and analyzed clients current financial situations to create detailed financila strategies that help clients bridge any gaps in their financial strategy and ensure accomplishment of financial and personal goals. Establish and manage client database and track client and business progress via spreadsheet reports.
Wells Fargo Home Mortgage, Texas — Executive Resolution Specialist 4 April 2013- August 2018
Received, tracked, organized, responded to and provided detailed written and verbal resolutions to escalated customer complaints and inquiries within federal and company timelines. Rebuilt trust with customers and general public during a controversial time by providing an accurate and timely resolution to escalated inquiries.
Research Remediation Analyst
July 2011- April 2013
Built rapport and cultivated strong relationships with managers and representatives in various departments to help expedite the review process. Reviewed mortgage customers modification requests. Analyzed customer financial statements and account history to determine if their ability to avoid default going forward. E ectively communicate and notate information reviewed, any additional information needed to continue review process. Home Preservation Specialist 2
November 2007- June 2011
Created and presented the Non-Borrowing Spouse project to HUD, which was later implemented. Tracked, documented, and analyzed test case results via ad hoc reporting of regression, performance, and quality assurance testing for changes in system applications utilizing process modeling tools. Translated business requirements into functional specifications through the development of Standard Operating Procedures. Collector 2
September 2005- November 2007
Facilitated individual, team and project meetings, where I provided process improvement plans based on analysis of team and department performance reports. Provided coaching and training to employees not meeting performance expectations that resulted in increased service quality, call adherence and optimization, and decreased call abandonment rate for the team and department. SKILLS
Microsoft O ce (Word,
Excel, Outlook,
PowerPoint and
Access) and G Suite
Verbal and Written
Communication
Presentation and
Leadership
Risk Management
Financial Analysis
Problem Solving and
Critical Thinking
Data Entry
LANGUAGES
English and
Spanish
EDUCATION
Cornerstone
Christian Highschool
Graduated 2005
Processed payments for customers.
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