Customer Service Representative
Resume:
Efren Colomo-Villalobos
Driven Customer Support Specialist with 2 years of experience providing
information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns.
Customer Care Professional, 04/2020 - 11/2022
Teleperformance - El Paso, TX
Food Runner/Head Busser, 10/2018 - 02/2020
Great American Steakhouse - El Paso, TX
Dishwasher/Table Busser, 01/2018 - 10/2018
Tacos Chinampa - El Paso, TX
GED, 06/2018
San Jacinto Adult Learning Center - El
Paso, TX
Some College (No Degree)
Jefferson High School - El Paso, TX
William Katschke - Lead Manager
Gerardo Rodriguez - Kitchen Manager
79905, El Paso Estados Unidos ● +526********* ● ***********@*******.*** SUMMARY
EXPERIENCE
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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De-escalated customer issues with proven conflict mediation and problem-solving abilities.
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Followed up on emailed or web-submitted customer inquiries within standard response times.
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Documented customer correspondence in CRM to track requests, problems and solutions.
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● Promoted product offerings to drive growth and exceed benchmarks.
● Processed customer account changes with proprietary software. Educated customers where applicable to alleviate need for future contact.
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Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
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● Swept, mopped and removed debris from dining room floors. Maintained table setting by removing courses as completed and replenishing utensils.
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● Organized bus cart and returned to side station after each use.
● Cleared, cleaned and sanitized booth and chair cushions and tables. Trained new employees to perform duties by showing how to complete each of the previous tasks.
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Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
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Supported serving staff in delivering accurate and well-presented food orders.
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● Reset tables
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
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Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
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● Maintained assigned areas to keep organized and clean by mopping floor. SKILLS
● Customer Service
● Conflict Mediation
● De-escalation Techniques
● Data Evaluation
● Customer Retention Strategies
● Understanding Customer Needs
● Upselling Products and Services
● Data Entry
● Inbound and Outbound Calling
● Remote Office Availability
● Billing Adjustments and Refunds
● Customer Account Management
● Translation and Interpretation Services
● Wait staff support
● Mentoring
● Organizational skills
● Safety awareness
● Dining room organization
EDUCATION AND
TRAINING
LANGUAGES
English: C1
Advanced
Spanish: C2
Proficient
REFERENCES
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