Police Dispatcher Security Representative

TS

EXPERIENCED LAW ENFORCEMENT OFFICER EXPERIENCED IN CUSTOMER SERVICE SALES AND COLLECTIONS IN LARGE CALL CENTERS.

THEA SCHOEPFER

SCHOOL RESOURCE OFFICER NORTH PORT HIGH SCHOOL

Responsible for the law enfocement aspect of the school, dealing with children as well as administration regarding crimes that happen both on and off the campus. make arrests as appropriate. Responsible for the well-being of students and dealing with parents using de-escalation techniques. a strong focus is placed on the concern of the mental well-being of the students on campus and getting them the help they need.

CHIEF OF SECURITY BEACHPLACE ASSOCIATION FEBRUARY 2017-AUGUST 2018

Responsible for the day to day operations of security which is a 24-hour business, 365 days per year. 12 Security officers report directly to me. I work to provide the best in security for this privately-owned condominium association. Responsible for scheduling, training, and discipline up to and including termination of employees. Reports directly to the General Manager with monthly reports and any issues that may arise.

LEAD ASSET PROTECTION DETECTIVE • MACY’S • JUNE 2015-FEBRUARY 2017

Responsible for overseeing the protection of store assets, inventories, training of new detectives. Daily duties include apprehension of individuals both internally and externally for theft as well as daily surveillance via Closed Circuit Television. I am also responsible for scheduling detectives to meet the needs of the store. On Occasion, I am called to other stores for assistance in training when needed.

SALES REPRESENTATIVE • ADT • MARCH 2015-JUNE 2015

Responsible for residential sales of home security systems.

POLICE OFFICER • NEW COLLEGE OF FLORIDA CAMPUS POLICE • JUNE 2013-JANUARY 2015-RETIRED

Responsible for the safety and security of both students and staff on campus. Responsible for enforcing Florida law and preparing court case documents and proper probable cause affidavits to articulate arrests when needed. Field training Officer.

DEPUTY FIRST CLASS • CHARLOTTE COUNTY SHERIFF’S OFFICE • FEBRUARY 2005-JUNE 2013-RESIGNED FOR THE OPPORTUNITY AT NEW COLLEGE OF FLORIDA

Responsible for enforcing Florida Law and making arrests as needed. Also, worked as an Undercover Narcotics Detective and received certification from the Florida Drug Enforcement Agency (DEA) during my tenure. Responded to all calls for service, emergency and non- emergency alike.

POLICE DISPATCHER • PINELLAS PARK POLICE DEPARTMENT • DECEMBER 2002-JULY 2014- RESIGNED TO ATTEND FULL TIME LAW ENFORCEMENT ACADEMY

Responsible for dispatching police to calls for service in very high stress situations. Responsible for officer safety by obtaining any and all information from callers to relay to officers for potential harmful situations. Responsible for maintaining proprietary information not released to the public. Also, keeping callers calm by de-escalation techniques, and keeping them on the line prior to officers arriving on scene.

LOSS PREVENTION OFFICER• WALMART • ATLANTA, GA. -PINELLAS PARK. FL. MARCH 2000-DECEMBER 2002-RESIGNED FOR OPPORTUNITY IN LAW ENFORCEMENT

Responsible for overseeing the protection of store assets, inventories, training of new detectives. Daily duties include apprehension of individuals both internally and externally for theft as well as daily surveillance via Closed Circuit Television. Responsibilities included traveling to other stores to provide needed assistance.

ACCOUNTS RECEIVABLE• GRESHAM AND ASSOCIATES • STOCKBRIDGE, GA. MAY 1998- MARCH 2000-RESIGNED TO STAY HOME AND HELP DAUGHTER THROUGH HIGH SCHOOL

Responsible for accounts receivable and account reconciliation as well as past due premiums.

TELEPHONE SECURITY REPRESENTATIVE • BELLSOUTH TELECOMMUNICATIONS • DECEMBER 1985 -MAY1998 -RESIGNED AS OFFICES WERE CLOSING AND THE OFFICE I WAS TRANSFERRED TO WAS 75 MILES FROM HOME

Responsible for working in conjunction with law enforcement in 9 states in regards to harassing telephone calls, line identification, and assisting with wire taps via court order. Relieving supervisor of a call center with 40+ employees reporting to me. Also worked in sales and collections of services in large call centers.

EDUCATION

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE WITH A CONCENTRATION IN CORRECTIONS

GRADUATED SUMA CUM LAUDE 03/2019

ASSOCIATE IN ARTS AND BUSINESS ADMINISTRATION WITH A CONCENTRATION IN CRIMINAL JUSTICE • 12/9/2012 • AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE

Graduated with honors with a 3.67 GPA. Completed 117 credit hours, 90 of which were for the Associate’s Degree. Not working off normal semester hours, I completed 9 credit hours every 5 weeks. I completed this degree in a little less than one year attending fulltime while still working fulltime. Several times I made the Dean’s List.

VOLUNTEER EXPERIENCE OR LEADERSHIP

I work in the community as time permits. I have coached Pop Warner Cheerleaders and brought them to a championship status in 2009. I also work with adoptees seeking to find their biological families using autosomal DNA via Ancestry. This is rewarding as I too am an adoptee who found my biological family. I also enjoy helping those less fortunate than I. It is my leadership skills, de-escalation training, and human diversity that have served me well in all of my work and non -work related situations.

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