Center Supervisor Customer Service

Manuel Estrada, Jr.

Glendale, AZ • 623-***-**** • ************@*****.***

Senior Account Management Leader

Customer Experience • Logistics Planning • Event Planning • Account Management

~ Offering comprehensive background in developing and optimizing client relations to support operational goals~

Operations, Sales Client Relations & Account Management Professional with verifiable achievements in growing business in the Environmental Services/JanSan and HVAC and Commercial/Industrial Cleaning Systems over 15 years in Arizona.

Core Competencies:

Business Development/Account Management Strategic Planning Leadership Client Retention

Relationship Development & Management Team Leadership & Development Operations Management

Program Management Employee Training and Development

Professional History

EDGE BUILDING SERVICES 2/2019 – Present

Area Manager

Responsible for managing a staff of 50 employees (hire/train/manage/coach) and 30 day accounts and 4 evening accounts for building maintenance services firm in the Phoenix Valley. Manage/input payroll, deliver monthly training for all employees as well as teaching new techniques for new chemicals and equipment. Responsible for Day Porters and General Cleaners, insuring they are performing quality services and keeping compliant with client and company requirements.

EXPRESS EMPLOYMENT PROFESSIONALS 9/2018 – 2/2019

Custodian

Maintained the entire area of the Transportation Department at Walmart Distribution Center in Buckeye, AZ, all cleaning of restrooms, cafeteria, exterior and maintained the floors (stripping/waxing/buffing).

ENVIRO-MASTER SERVICES 11/2015 – 8/2018

Operations Manager/Account Sales Manager

Serve as the primary resource for existing clients as well as bringing new clients onboard. Manage the daily operations in the Mesa,AZ location, hire and train all technicians, maintain warehouse inventory, establish routes for technicians and generate weekly orders reports to the Owner.

Responsible for all new customer installs, scrubs, dispenser installations, daily service calls, daily Quality Inspections and customer service checks for our clients.

Experienced in cold calling, marketing, successfully handling customer questions/concerns, visit daily with customers to assure service levels are being met and exceeded, as well as land and retain new clients.

Successful staff leader and operations/performance manager – full cycle business leadership.

ENVIRONMENTAL FILTRATION 10/2012 – 11/2016

Manager/Counter Sales/Warehouse and Delivery

Hired to assist all contractors and residential customers with their daily orders via phone/fax/walk-in in the Phoenix, AZ location of HVAC supplies in the commercial, industrial, manufacturing and residential markets.

Responsible for all custom filter orders, quotes, process all warranties and RMA’s.

Use software/systems to document transactions (QuickBooks, Inventory Systems, MS Office Programs)

Order Processing, Warehouse management, Shipping/Receiving, Delivery Coordination

Managed teams and systems to maintain and build a growing client base.

CLEAN AND REPAIR SOUTHWEST, LLC 6/2007 – 5/2012

General Manager

Hired as a General Manager to ensure successful operations of commercial cleaning firm based in Anthem, AZ.

Hired, trained and staff all new hires as well as manage schedules and review/submit payroll to provider.

Direct support and contact with client store managers (Bashas, Food City, AJ’s Fine Foods) to confirm floor maintenance plans are scheduled and satisfactory.

Coordinate services on two government properties, including landscaping, general maintenance, cleaning post move out, power washing sidewalks and common areas, scheduling of all property turnovers effectively.

CITY OF TUCSON 5/2002 – 4/2007

Convention Center Supervisor

5 years experience managing the convention center interior/exterior building maintenance, services and events.

Oversee 24 employees, coordinate with all team members and leadership to schedule and prepare convention center for facility.

Coordinate teams for setup, teardown, cleaning/maintenance for 4 convention halls, meeting rooms, home shows, concerts, weddings, graduations, sporting events, ice shows and Arizona Ice Cats hockey team.

Established a culture focused on providing optimal client service and experiences.

Education

Professional Development/Training

Leadership, Account Management & Client Relations Training

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