Floor Staff Customer Service
Resume:
ERIC O’MALLEY
PROFILE
EXPERIENCED RESTAURANT AND HOSPITALITY PROFESSIONAL; RESPONSIBLE, STRONG MULTITASKER, RELIABLE, WORK WELL IN TEAMS, INDIVIDUALLY AND UNDER PRESSURE; STRONG SUPERVISION AND MANAGEMENT SUPPORT; PROVEN EXPERIENCE TO INCREASE AND MAINTAIN DIVERSE CLIENTELE.
KEY QUALIFICATIONS & RESPONSIBILITIES
SERVED CUSTOMERS IN A BUSY BAR SETTING EFFICIENTLY AND ACCURATELY. MAINTAINED A RECIPE ROLODEX OF OVER 50 DIFFERENT COCKTAIL RECIPES AND MORE THAN 100 DRINKS EACH NIGHT. RESPONSIBLE OPENINGS AND CLOSINGS WITH FULL RESPONSIBILITY FOR RECORD TRANSACTIONS AND FINANCIALS KEEPING. STOCKED, WIPED DOWN, AND SWEPT THE BAR AREA DURING OPEN HOURS AND AFTER CLOSING. IMPROVED DINING EXPERIENCE, SUGGESTED FOOD AND SNACK PAIRINGS TO INCREASE REVENUE.
EXPERIENCE
GREENHOUSE CAFE, BROOKLYN, NY, 2007 - 2022
Improved and maintained customer satisfaction and increased clientele, Created cocktail menus, Performed inventory audits and weekly supply orders, provided management support.
SETACCI, NEW YORK, NY, 2005- 2007
MANAGER,BARTENDER
Collaborated with ownership to create design and rotate food, wine, cocktail and dessert menus.
Interviewed, hired and supervised kitchen and service staff, Responsible for weekly inventory in contrast to cost, Oversaw parties and special events, Completed financials including payroll and vendor payments
CEBU, BROOKLYN, NY, 2001 - 2005
BARTENDER, MANAGER
Tended bar and welcomed and maintained clientele in new bar/restaurant, Oversaw all opening and closing responsibilities, Supervised floor staff, Fulfilled all liquor and wine inventory and orders.
BAR 4, BROOKLYN, NY, 1997 - 2001
HEAD BARTENDER,
Tended bar and provided excellent customer service, Designed and created seasonal cocktail menus
Trained and scheduled staff, Booked parties and musicians
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BROOKLYN, NY
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