** ********** *****,

Sherwood Park, AB T*A *H* Contact Number: 780-***-****

CAREER PROFILE

A dedicated, resourceful Human Resources Professional with over 20 years’ experience delivering HR and Employee programs and services such as attracting great talent or supporting managers and employees with HR programs to enhance their personal and work lives, With expertise in, Employee Relations; Strategic HR Management; Employee Engagement / Retention; Recruitment and Workforce Planning; Training and Development; Change Management; Strategic Partnership Development and Payroll and HR Administration.

CAREER HISTORY

Federated Cooperative Limited Edmonton

Human Resources Advisor (Edmonton Distribution Centre) May 2019 to Present

Responsible for providing HR Services to FCL Organizational & Team Leaders and Team members

Scope includes labour and employee relations (union & non-unionized); performance management & coaching; organizational design; change management; employee exits; health & safety; and coaching and support of all other talent management practices

Partner with organizational & team leaders by providing recommendations and decisions on complex and specialist issues.

Daily problem solving and assistance with unusual or complex issues.

Provide coaching and Support on all aspects of talent management practises.

Develop parameters and frameworks around policies and procedures and act as change agent

Advise and guide organizational and team leaders regarding interpretation and application of com0pany policies, the collective agreement and employee programs.

Provide leadership and guidance to Organization Leaders through organization design process at a business unit and department level.

Collaboratively work with specialized functions (Total Rewards Team; Labour Relations and Talent Management) to plan and deliver project and initiatives including implementation nd support.

Leave Personal Reasons – Living in Hong Kong Mar 2018 – Mar 2019

Recochem Inc. (Manufacturing Plants) Edmonton, Canada

Human Resources Manager, Western Canada Region April 2008 to Mar 2018

Implemented consistent administration of Human Resources practices, policies and procedures in the Alberta, BC plants and Manitoba.

Steered change management by working closely with plant teams to improve working relationships through advice, direction and guidance on Human Resources policies and procedures thus building staff morale, reducing turnover, and increasing retention

Managed and resolved difficult employee relations issues and take appropriate action to address and resolve those issues with a sense of urgency.

Conduct confidential effective, thorough, and objective investigations on sensitive employee issues.

Worked closely with Heath and Safety team managing all WCB and Work Safe BC programs and claims management through regular return to work meetings.

Managed recruitment of all levels of staff and management hires for sites in # provinces including design of job descriptions, creation and posting of job advertisements, interviewing and up to developing contract offer letters and orientation for all new hires, promotions, and transfers.

Re-designed current performance evaluation form and ensure active participation by management and employees in the program

Provide HR policy guidance and coordinate information and administration of benefit and compensation programs

Advise management on staff utilization and position changes for current and future succession, maintaining organization charts based on manpower planning and succession goals reflected leadership assessments and training & development plans and annual evaluations.

Hands on day-to-day performance management guidance to all levels of management (e.g., coaching, counselling, career planning and disciplinary action.

Tailor and effective communication plans for policy changes or program rollouts for diverse work team.

Maintains in-depth knowledge of local employment laws and legal requirements related to day-to-day management of employees.

Research market conditions on compensation and advice on changes for annual merit reviews and compensation as required

Manage Office Services for plants and work with Human Resources Assistant for smooth processing of payroll and upkeep of Ceridian HRIS system

Wal-Mart Canada Corporation (Big Box Retail) Edmonton, Canada

Store People (Human Resources) Manager Jan 2007 to April 2008

Supporting employee engagement by participating with store management in employee grass roots meetings and support actions and communication.

Analyzed the annual results with store management team, developing action plans, communication, and execution to drive employee engagement, and championing and supports employee needs in their store.

Talent Management to ensure robust succession and development planning for hourly associates and mid-level management with Store Manager

Oversaw recruitment activity, work force planning and filling vacancy rate to structure through effective hiring and internal promotions.

Learning and Development of all employees to ensure job competencies

Supervised and assisted in the execution and follow up on the training plans and programs for employee and mid-level managers.

Support the store, assistant, specialty, mid-level and personnel management in the interpretation and application of policies and HR programs.

Ensured the execution of all company communication plans to associate with and through the store management team.

Managed the proper execution of all company people practices, procedures and policies in their store personally and through the management team.

MACS CONVENIENCE STORES. (Retail) Edmonton, Canada

District Manager 2006 to 2007

Responsible for 13 stores, working closely with dealers to ensure execution of weekly operational plans and strategies, following up on budgets and ensuring POP set up as required to maximise sales.

Top market manager for Western Canada in first 2 quarters of joining based on increased contribution, sales increase, and customer service index

Implemented sales tracking system to be utilized by all market managers

Conduct weekly store visits to follow up key processes and bi-monthly inventories and follow up n any performance or operational concerns.

Assist and support all aspects of store operations, providing advice, coaching and assistance to store owners and teams.

Top District Manager in first year of joining taking region from bottom to top.

IKEA CANADA Edmonton, Canada Human Resources Manager 1997 to 2006

Create an environment where the IKEA Culture is a strong and living reality that embraces the diversity for over 400 Co-workers and customers

Attract, recruit, retrain, develop, coach, and inspire co-workers according to the Human Resources IKEA in partnership with the store management team

Champion the personal and professional development of co-workers their training, mentoring and succession planning programs

Monitor, adhere to and provide advice on policies and procedures including relevant laws, and regulations and ensure compliance across all departments

Contribute as a member of the Store Steering Group and lead the HR team

Ensure all HR administrative systems are current, accurate and efficient

Provide effective co-worker relations through counselling, problems solving and mediation, recognition and two communications, as well as on floor coaching

T. Eaton & Company (Department Stores) Edmonton, Canada Human Resources Manager 1993 to 1997

Facilitate ongoing training for existing and new staff.

Conduct store product, policy & procedure training for staff and managers.

Administer health, pension, and employee benefit programs.

Recruit, coach and conduct disciplinary action within store of 100 staff.

Manage all payroll and scheduling functions.

Expectations trainer for Edmonton market for new staff.

G.E. CAPTIAL CANADA Edmonton, Canada

Credit Marketing / Customer Service Manager 1990 to1993

Credit Card Marketing Manager.

Call Centre, Customer Service and Collections Manager.

Manage and supervised call centre department to achieve the targets using best practises for maximum return and efficiency.

Identified and implemented continuous improvement methods.

Design and develop best-in-class work procedures and practices.

Cultivate a team and individual empowerment culture.

Worked on other projects and ad-hoc tasks as assigned by Management

Education:

Certified Human Resources Practitioner (Alberta) ( Feb 2013)

B.A. Honours Degree in Marketing and Consumer Behaviour

Green Belt Lean Certified (2017)

Canadian Mutual Fund Course (2016)

Human Resource Certificate (University of Alberta)

Diploma in Marketing and Market Research

Canadian Immigration Consultant Course (2019) – Graduated Sept 2019 Herzing College

Reference Available on Request.

RANJIT S. BAINS

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