Operations Manager / director, General manager

Profile Summary

● An enterprising leader & planner offering over 15 years of chronicled success in Operations Management - Hospitality and F&B, Multiplexes, Facility Management, Client Servicing and Team Management

● Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement; Successfully launched some very fine restaurants and multiplexes

● Ensured delivery of high quality services to support customer's needs; recommending procedures to minimize the impact to customer, develop business rationale and benefits of any proposed changes

● Managed highly successful F&B operations; clear understanding of budgets, cost analysis, stock, P&L, business requirements and experience of operating multiple units

● Expertise in training, motivating, mentoring and leading talented professionals; developing large teams that exceed corporate expectations

● Combined multi-disciplinary experience (across Sales, Strategy, Industry Analysis, Account & Portfolio Growth Ownership) with the hands-on approach to nurture an organization with limited resources into an entity to reckon with

● Renowned for leading innovation and optimization across channels to continuously improve the company’s offerings and customer experiences

● Managed the full hospitality sales lifecycle from initial unqualified lead to proposal, managing competition, evaluation & support issues, commercials, price negotiation and closure

● Restructured operations & introduced important measures to bring in profitability, strategic partner alliances, new customer acquisitions, & improvement in customer experience for the business processes

● Experienced in achieving the delivery of the highest quality of services & performance standards; providing thought leadership on all operational aspects, reviewing performance, systems and processes to ensure smooth and hassle-free operations

● Directed cross-functional teams using interactive and motivational leadership; acknowledged for recruiting and mentoring associates with an equal desire to achieve the departmental goals

● Enterprising leader with a strong record of contributions that invigorated bottom line growth & enhanced internal controls of running hotel business involving sales, project development, pre-opening, sales & marketing and strategic planning Education

● 2009: Bachelor Degree in Hotel Management (VATEL) from International Business School of hotel & tourism Tunisia

● 2012: License of English in Language from University of Arts and Human Sciences Tunisia Area of Excellence

Profit & Loss Management Business Operations Setup Business Development Franchise Brand Building Budgeting & Cost Optimization Market Analysis & Strategy Formulation Global Stakeholder Management Key Account Management Standard Operating Procedures Career Timeline

Lassaad Boussetta

Targeting to express potential in Hotel/Restaurant/Property Management with an esteemed organization.

***************@*****.*** +009**-********

Work Experience

Jul’21 – Present Eau De Rose - Pronto – Silver Kitchen (Hospitality, Catering & Restaurants Group) Doha Operations Director / General Manager

Key Result Areas:

● Spearheaded a group of restaurants with different brands and branches with a capacity of 160 staff members: o Eau De Rose o Silver Kitchen o Catering

o Pronto o Central Kitchen o Head Office

● Steered all branches schedules from BOH TO FOH until drivers and head office staff

● Led & mentored a team of supervisors, branches manager’s, executive chef, head chef and all inferior titles and positions

● Liaised & negotiated with suppliers (raw materials, packaging and contractors)

● Administered social media throw companies

● Ascertained target, budget including P&L reports; trained staff to push sales and to reach set target

● Ensured hygiene and HCCP during visiting all branches; established cost, created new items for menu including naming and pricing

● Commenced operations of new branches and brands (branding and rebranding)

● Presented plans and company policies in weekly recorded meeting with all head of departments to make sure all members are doing their required tasks also following up results with them.

● Recommended new plans with expected profit, report the update to CEO OWNER for approval in usually meetings

● Formulated operating budgets and taking adequate measures to ensure optimum utilization of available funds towards the accomplishment of organizational objectives

● Supervised all aspects of kitchen management from menu-planning to monitoring food production and ensured compliance with quality, safety & hygiene standards

● Closely interacted with in-house and potential guests to understand their requirements and customized the offerings and services accordingly

● Reviewed financial & non-financial reports to devise solutions to both the major & minor problems

● Regulated operations and business activities to ensure the teams produce the desired results and are consistent with the overall strategy and mission

● Developed SOPs, assigned KRA to team and structured Go-to-Market plan to ensure targets are achieved on time

● Coordinated in managing overall infrastructure as well as facilities stabilizing, renovated as well as expanded for profitable operations including budgeting / sales / costing

● Provided support in recruiting, staffing, monitoring and appraising the performance of multi-skilled workforce and conceptualizing need-based training programs for their career development Jan’17 – Jul’21 ATC Group – Doha (Palace group under ATC) Operations Director

Key Result Areas:

● Directed a large catering company with different divisions including international kitchens, 14 outlets (restaurants and fast food outlets), 11 state school canteens & Supplying food for labors, employees and companies (4500 meals per day)

● Drove a group of 5 restaurants & coffee shops and 2 central kitchens, following the company's daily activities for the benefit of employees, management, investors and customers

● Organized and synchronized, the activities of various managers and departments within Curriculum Vitiate a company and making sure the schedules, meetings and goals of each department work in harmony Sep’09 – Aug’12

Riyadh Palm Hotel

- Tunisia

Sep’12 – Sep’13

Movempick -

Tunisia

Oct’13 - Oct’15

Al Madeena mall –

UAE

Jan’17 – Jul’21

ATC Group – Doha

(Palace group

under ATC)

Dec’15 – Dec’16

Coral – Doha

Jul’21 – Present

Eau De Rose - Pronto –

Silver Kitchen (Hospitality,

Catering & Restaurants

Group) Doha

Dec’15 – Dec’16 Coral – Doha

Operations Manager

Highlights:

● Composed and revised all operations and followed departments managers to drive the company to the right achievement and goals Oct’13 - Oct’15 Al Madeena mall –

UAE

Director of Restaurants

Highlights:

● Managed all the coffee shops and restaurants to ensure that they follow the safety policies and structure to provide an excellent service to the mall guests

Sep’12 – Sep’13 Movempick - Tunisia

Operations Manager

Highlights:

● Monitored the entire operations of a lodging establishment, including human resources, housekeeping, security, public relations, food service, sales and finance

● Coordinated with customers, bosses and staff workers while keeping the hotel running smoothly Sep’09 – Aug’12 Riyadh palm hotel - Tunisia

Assistant F&B to F&B Manager

Highlights:

● Projected, planned and controlled the ordering of food & beverages for a hospitality property

● Managed the finances related to the whole process of purchasing food and drink for the hotel premises Jul’06 – Jun’07 One Resort Aqua Park - Tunisia

Assistant F&B Manager

Highlights:

● Assisted the management and daily operations of all food & beverage protocols

● Performed various duties to ensure that customers receive excellent service by providing the best food and drinks

● Supervised staff and planning various functions inside restaurant and bars Jun’05 – Jul’06 La Caleche Restaurant Bar - Tunisia Assistant to Restaurant Manager

Highlights:

● Led a team of waiters to provide excellent quality service to the guests

● Drove the operations in the absence of superior manager in the restaurant Personal Details

Date of Birth: 27th November 1988

Languages Known: English, Arabic, French, Italian & Russian Address: DOHA QATAR

Nationality: Tunisian

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