Personal Assistant Care Representative

OKEKE AMARA NWAMAKA

Lekki, Lagos State, Nigeria Tel: +234********** Email: *************@*****.*** PROFILE

I am an energetic, ambitious, highly dedicated individual, with a proven ability to improve the working environment for employee welfare, and to expand my experience level and further advance my career.

EDUCATION

Ambrose Alli University 2018

B.A(ED). English Education

Nigeria Institute of Management 2020

Member

WORK EXPERIENCE

NEW LIFE CONCEPTUAL

Medical Receptionist March 2021 - Till date

• Serves patients by greeting and helping them schedule appointments, and maintaining records and accounts.

• Welcome patients and visitors in person, or on the telephone, and answering or referring inquiries to appropriate quarters.

• Optimises patient’s satisfaction, provides time, and treatment room utilisation by scheduling appointments in person or by telephone.

• Keeps patient appointments on schedule by notifying provider of patient’s arrival.

• Comforts patients by anticipating patient’s anxieties, answering patient’s questions, and maintaining the reception area.

• Ensures availability of treatment information by filing and retrieving patient records.

VEEKEE JAMES

Administrative officer/Customer Care Representative/Personal Assistant November 2020 - Mar 2021

• Answer calls professionally to provide information about products and services, take and cancel orders or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.

• Making travel plans, screening visitors, filing and organising documents, and sending reminders to appropriate individuals, so consultations are fully serviced and completed.

• Work directly with Business Operation Departments daily to ensure clients’ complaints resolution

• Ensure the smooth running of the day to day running of the office and showroom.

• Ensure the office and showrooms condition are always up and coherent with the Company’s image.

PINEFIELD SCHOOLS LEKKI

Front Desk/Office Administrator (NYSC) September 2019 - July 2020

• Prepare regular reports and presentation on expenses and office budgets.

• Schedule in-house and external events.

• Respond to client’s inquiries.

• Communicate with parents, regulatory bodies and the public.

• Organise a filing system for important and confidential company document. PROFESSIONAL SKILLS

• Excellent Communication skill

• Outstanding organisational ability

• Attention to details

• Team Management

• Capable planner

• Creative and Critical Thinking

CORE SKILLS

• Advanced knowledge of Microsoft Office Packages (Word, Excel, PowerPoint) HOBBIES AND PERSONAL INTERESTS

• Listening to music

• Traveling

PERSONAL DATA

Sex:

Marital Status:

Nationality:

DOB:

Female

Single

Nigerian

02 December, 1996

REFERENCE

Available on request

Contact this candidate