Assistant Manager Customer Service

Renae Toscano

**** ***** ***

Pomona, CA *****

909-***-**** ***********@*****.***

Skills

● Providing quality customer service.

● Well trained in helping others.

● Quick learner.

● Management Skills.

● Communication Skills

Employment History

Tacobell, Pomona, CA - General Manager

October 2016 - October 2022

● Managed, coached, recognized performances. Directed activities and established priorities for assistant manager, shift leaders and crew members for efficient and effective restaurant operations.

● Measuring, creating and ensuring guest experience. Coordinating and implementing new product introductions and procedures in the restaurant.

● Ensuring execution and compliance with all security, food safety, quality, and cleanliness standards.

● Administering all in- restaurant records and procedures including payroll, inventory, and employees personal files.

Del Taco, Baldwin Park, CA - General Manager

January 2015 - February 2016

● Organized and supervised shifts to ensure smooth operations.

● Creating a service oriented culture while promoting an environment of fun and teamwork.

● Developing and growing team members and future managers.

● Evaluating performance and providing constructive feedback. Carl’s Jr., Baldwin Park, CA - General Manager

November 2006 - January 2015

● Worked with the Management Team to ensure all activities are consistent with and support the restaurant’s business plan.

● Ensures all Team Members perform their job responsibilities and meet expectations in all areas of their job description.

● Consistently enforced and maintained all quality, service, and cleanliness standards.

● Monitored and maintained proper staffing level and labor costs. Supported efforts to maximize sales and profits and minimize controllable costs. Mcdonalds, Pomona, CA - Shiftlead

July 1998 - November 2006

● Making sure customers get a fast, accurate, friendly experience every visit.

● Provided leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

● Monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift. Education

Everest College - March 2007

Chino High School - June 200 - Diploma

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