Customer Service Support Specialist
Resume:
**** ****** ***** ************, ******* 46241 *******@***.***
EDUCATION
Associates Degree Graduated: Feb. 2011
Concentration: Psychology
University of Phoenix
Technical/Vocational Training Graduated: Aug.1995
Concentration: Cosmetology Certified: Oct. 1995
Hair Fashions by Kaye Beauty College
EDUCATIONAL EXPERIENCE
MSD of Pike Township Indianapolis, IN Aug 2015- Current Instructional Assistant/ Life skill
Responsible for assisting students with mild to severe developmental and physical disabilities with academics such as reading, writing, math, science, and social studies
(based on personal level of ability) and life skill tools such as personal hygiene, folding clothes, hand-washing. Help manage the classroom, aided during lunch, bathroom breaks, sometimes transitioning to other classrooms, and some field trips. Help prepare instructional material.
* CPI Certified (Nonviolent Crisis Intervention Program) MENTAL HEALTH/HEALTHCARE EXPERIENCE
(St Vincent) New Hope (Indianapolis, IN) Jan. 2012- July 2015 Direct Support Specialist I
Responsible for aiding and caring for adults with mild developmental and physical disabilities to help them gain the ability to function in society. Assisted clients with performing a variety of tasks related to the care of individual client such as hygiene.
Assisted client with maintaining a safe, supportive, and therapeutic environment.
Assisted client with participating in activities that promote the development of appropriate daily living, self-help and social goals based on the individual need of the client.
Assisted client with a variety of tasks including housekeeping cooking, cleaning, washing soiled clothing, changing bed linen, folding and sorting clean laundry, grocery shopping, doctor appointments, and extra- curricular activities.
• CPR Certification.
• Trained in using G-Tube feeding method.
• Effectively respond to and manage crisis situations, which may include client physical aggression, utilizing prescribed verbal intervention or physical management techniques.
Damar Services, Inc (Indianapolis, IN) Feb. 2010 – Jan. 2012 Direct Care Staff (Autism Line)
Responsible for treating and caring for children and adults with developmental and behavioral disabilities to help them gain the ability to function in society.
Responsible for performing a variety of para-professional tasks related to the care of individual client.
Responsible for maintaining a safe, supportive, and therapeutic environment Participate in activities that promote the development of appropriate daily living, self-help and social goals based on the individual need of the client. Perform a variety of tasks related to housekeeping including cleaning, washing soiled clothing, changing bed linen, folding and sorting clean laundry.
Implement behavior management plans to reduce client’s maladaptive behaviors and promote appropriate social behaviors. Effectively respond to and manage crisis situations, which may include client physical aggression, utilizing prescribed verbal intervention or physical management techniques.
• CPR Certification.
MANAGERIAL EXPERIENCE
Macy’s (Indianapolis, IN) June 2001 – Mar. 2009
Counter Manager
Responsible for training and educating new representatives on process and procedures regarding customer service, sales, and merchandise. Responsible for purchasing, receiving, marketing, and promoting new merchandise. Utilize professional and personable communication skills to educate customers on product usage and application. Support and educate new associates on organizational and individual goals. Coordinated and organized promotional events to increase revenue. CUSTOMER SERVICE EXPERIENCE
JP Morgan Chase (Indianapolis, IN)
Telephone Banker
Educate consumers about loans, checking and savings accounts. Support and assist customers with account discrepancies and inquiries. Responsible for submitting research requests and loan applications. Responsible for handling Premier Accounts (accounts with more than
$100,000.00) inquiries and discrepancies.
Nov.1998-Dec. 2000
LEADERSHIP EXPERIENCE
Hair Fashions by Kaye Beauty College (Indianapolis, IN) Cosmetology Instructor
Responsible for educating students on class theory, sanitation, and rendering conceptual test.
Utilized technical skills to assist students with preparation for state board exam. Successfully presented, monitored, and assisted students with proper utilization of technical skills.
Responsible for scheduling appointments, inventory, and ordering and purchasing products and equipment.
Sept 1995-Aug. 1998
IT AND OTHER SKILLS
Effective and professional; verbal and written communication skills. Organizational, multitasking, and materials management skills. Proficient in MS Word and Power Point
REFERENCES FURNISHED UPON REQUEST.
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