Operations and management specialist

TIMOTHY DINOIA

Loveland, Co *****

***.******@*****.*** 970-***-****

OPERATIONS AND MANAGEMENT SPECIALIST

Customer focused team builder offering diverse management and operations experience in golf, sales, gaming, event and operations management. Solid record of reducing costs and increasing profits. Outstanding leadership aptitude with proven ability to foster cooperative work environments, maximize employee potential and maintain low turnover. Highly effective interpersonal and communication skills. Well-organized and adept at multitasking and prioritizing. Superior supervisory skills, especially training, motivating and employee retention. Recruiting, staff development, payroll, multi site management, inventory & cash control, merchandising, marketing, sales incentives & promotions and vendor relations.

Columbia Care/The Green Solution, Fort Collins, CO (7/2020-present) CO MED Badge #M112536

Retail Management/Customer Service Associate & Cultivation Technician

Awarded employee of the week: 10/24/21, 11/4/21, 11/24/21.

ADT contest winner: 10/24/21, 11/24/21, 3/22/21.

Budtender/Customer service and QC specialist. Showcasing my 25 years as a PGA Golf Professional has allowed me to be one of the best budtenders in the business and #1 in the company for 2021.

Foxwoods Resort &Casino, Ledyard, CT (2017-2020) CT Gaming License #953064 Casino Cage Supervisor/CAO Dept.

Supervision of all cash handling and chip redemption in the Poker cage for ten cashiers.

Headed the training of all new cashiers for chips, markers and E-Tickets through computer systems EVERI Cash Club and Global Cash Advance, EPICENTRAL Redemption Center, CAMS Customer Management (Marker redemption & payments), Western Union, VASTECH & SDS Ticket Redemption.

Earned the lowest variance of any employee over the year of 2018.

Ron Jaworskis’ RiverWinds Golf & Tennis Club, West Deptford, NJ (2010-2016) Director of Golf /Head Professional Class B-4.

Overhauled and instituted new policies for the supervision, management and scheduling of 38 outside operations staff members.

Improved all golf shop and tee sheet management, inventory, purchasing, merchandising and conducting the junior golf camp, clinics and The Gloucester County Amatuer.

Tripled the membership and the associated revenue. Increased the golf shop sales by an average of 42% annually.

Exceeded the annual Golf Outing Sales budget of $90,000 by an average of 32%.

B.S. History, The University of Colorado at Boulder, Boulder, CO

High School Diploma, The Brunswick School, Greenwich, CT

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