General manager customer service

HOLLIE BRAND

**** ******* ****** **. *********, MO · 636-***-****

***********@*****.***

Customer-orientated General Manager with 9 years experience focused on increasing guest counts and staffing levels. Adaptive and deadline-orientated with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering leadership and consistency.

EXPERIENCE

JUNE 2011 – PRESENT

GENERAL MANAGER, McDonalds

Received superior customer service satisfaction scores for 9 consecutive quarters

Managed budget implementation, employee reviews, crew and management schedule.

Increased monthly staff retention rate by 33% after implementing training programs

Increased revenue streams by reducing cost and managing schedules.

Organized budgets oversaw P&L’s and achieved margin targets consistently to stay on track with growth plans.

Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.

AUGUST 2003 – JUNE 2011

ASSISTANT MANAGER, mcdonalds

Oversaw crew scheduling, Inventory management, and daily operations

Assisted general manager, lead all other members of management, and employees.

EDUCATION

MAY 2002

DIPLOMA, High school

JUNE 2010

ASSOCIATES, flo river community college

Degree in business management

SKILLS

Customer service orientated

Organized

Operations Management

Verbal and written communication

Staff training/ development

Coaching and mentoring

Conflict resolution

Effective leader

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