Customer Service Personal Assistant
Resume:
Brianne Messina
Multi-faceted, diligent, adept & dedicated career woman.
Hamburg, NY 14075
***************@*****.***
Intelligent, extremely dependable and enthusiastic career woman looking for a positive atmosphere with positive minded people.
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
Isagenix - Buffalo, NY
August 2020 to Present
Provide balanced living by informing others of a scientifically backed and result proven health & wellness system that significantly helps to achieve, maintain & sustain overall health & well-being. Certified NLP Practitioner/Certified Life Coach
Self
July 2020 to Present
Provide applicable & specified training, tools & techniques to help others achieve their goals, overcome any personal obstacles/setbacks & become the best version of themselves. Professional Housekeeping
Self - Buffalo, NY
January 1990 to Present
• Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing. Ensuring all rooms are cared for and inspected according to standards. Protecting equipment and making sure there are no inadequacies.
• Additional duties, such as child care, pet care and organizational needs are offered as well
• I have Universal CPR and emergency first aid certification for adults, children, infants and pet
• Hard-working, dedicated, detail-oriented, honorable and passionate about helping others Event Staff
Rich Products Corporation - Buffalo, NY
July 2019 to January 2020
KEY ACCOUNTABILITIES/OUTCOMES
• Provide excellent service to all restaurant guests
• Knowledge of the menu and the structure of the plate; knowledge of wines and the restaurant wine list
• Setup of tables, chairs, linen, china, silverware and glassware; clean and polish silverware / glassware
• Clear and clean all tables, work areas, dining room or other areas utilized according to proper procedures; return all equipment to proper location
• Carry heavy trays of food from the kitchen to the dining area
• Perform all necessary side work as directed at the beginning and end of shift
• Assist bartender when need arises
• Maintain exemplary food handling and safety and operation practices Knowledge/Skills/Experience
• High School Diploma or GED
• Experience with serving prepared food to customers
• Direct customer service experience
• Ability to work various shifts including nights/weekends
• Bartending experience preferred
• Able to stand for extended periods of time and lift up to 50 lbs. Server - Part-time
IHOP - Amherst, NY
December 2017 to June 2019
Responsibilities:
• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food/beverages
• Take/serve orders and answer questions or make recommendations for other products
• Collaborate with other restaurant servers and kitchen/bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment
• Promote dedication from customers
Requirements:
• Proven restaurant serving or waitering experience
• Customer-oriented approach and patience
• Problem solving and decision making skills
• Hands on experience in cashier duties
• Excellent people skills
• Responsible and trustworthy
• Attention to cleanliness and safety
• High school diploma; food safety training considered a plus Territory Sales Manager - West Coast
Ivoclar Vivadent - Amherst, NY
August 2010 to June 2011
Highly accomplished Regional Sales Manager for allocated sales covering the entire western coast customer/clientele base. Built and maintained 600+ long lasting & trusting relationships with customers. All phone, computer and office equipment skills required. Focused on etiquette and maintaining strong, positive customer relationships and experiences. Efficiently handled high incoming and outgoing call volume, and emails in a timely manner. Strong capability to diligently multi-task required. Highly motivated, very positive attitude, enthusiastic, and exceptional customer service/relationship building/ maintaining capabilities. Communication and leadership skills, adaptability and problem solving skills utilized daily.
Operations Specialist
M & T Bank Corporation - Buffalo, NY
May 2007 to July 2010
Creates and maintains procedures, trains new team members and researches complex customer issues. Participates in special projects, process improvement initiatives, and recommends action regarding specialized functions. POSITION RESPONSIBILITIES: • Create and maintain procedures documentation adhering to protocols, guidelines and methods established by Lending Services. • Responsible for technical training of less experienced team members. • Complete special projects as assigned by management. • Research and resolve complex customer issues. • Participate in project and process improvement initiatives. • Interpret legal and bank documents for internal processing through analysis of circumstances and documents; recommend action steps to management. • Responsible for multiple system, business and product lines. • Recommend action regarding specialized functions based upon Bank or Investor guidelines. • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Complete required job duties both solely and within a team. Bartender
67 West - Buffalo, NY
October 2001 to September 2008
Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendations.
Dance Instructor
Future Dance - Hamburg, NY
June 2001 to July 2008
I was a company member for 15 years, and a Hip hop dance instructor for ages 8-18 for a subsequent 6 years. Required to use natural creative talent to envision routines and exercises for daily classes and end of year productions. Taught valuable skills to promote creativity and growth in my students. Maintained a strict but fun exercise regimen to help students become stronger, more flexible and build stamina. Assisted with higher level classes as well, starred in professional choreography reels, videos and public performances.
Teller/CSR
M & T Bank Corporation - Cheektowaga, NY
April 2003 to May 2007
THE OPPORTUNITY Serves as foundation of building customer loyalty in the M&T branch system, completing all activities in a pro-active manner. Plays key role in the Customer Experience (lobby experience, needs identification, Easy Deposit migration, directing to appropriate resource and top five behaviors), Transactions (efficient transactions, profiling customers for sales opportunities, account maintenance and providing service beyond expectations) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) activities, customer information profile (CIP) maintenance and branch operations) to support achievement of branch goals. Acknowledges customers entering the branch, accurately processes a variety of financial transactions and balances work daily, identifies and refers sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed. POSITION RESPONSIBILITIES Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels. Support Bank guidelines for delivering exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with M&T. Is there anything else I can do for you today (customer name)?" Maintain a professional demeanor and appearance to build customer confidence and trust. Take ownership of error resolution including resolving routine customer problems and referring more complex issues to supervisor or platform. Follow-up on these issues as required to ensure timely and accurate resolution. Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing, in an accurate and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the Employee Difference policy. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Identify customer needs and present all appropriate options to achieve personal referral goals by proactively identifying customer referral opportunities utilizing fundamentals of M&T Bank's sales process. Participate in branch sales promotions as requested by management. Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings. less
Education
EC - Associate's Degree in Psychology
Buffalo State - Buffalo, NY
August 2002 to October 2004
Medical Psychology
Erie Community College - Blasdell, NY
August 2000 to May 2002
Senior High School - Eden, NY
September 1996 to May 2000
Skills
• Microsoft Programs (10+ years)
• Customer Service Skills (10+ years)
• Phone/Email/In-person etiquette skills and adaptability (10+ years)
• Relationship Management (10+ years)
• Sales Management (6 years)
• Serving/Bartending (8 years)
• Hostess (2 years)
• Restaurant Server (5 years)
• Training (4 years)
• POS (10+ years)
• Customer Service (10+ years)
• Server (5 years)
• Sales (8 years)
• Word (10+ years)
• Organizational Skills (10+ years)
• Management Experience (4 years)
• Microsoft Excel
• Powerpoint
• MS Office
• Cooking
• MICROS Systems (4 years)
• Restaurant Experience
• Time Management
• Serving Experience
• Product Development
• Dancing
• Phone Etiquette
• Office Administration
• Negotiation
• Process Improvement
• Customer Relationship Management
• Team Management
• Google Docs
• Graphic design
• Personal assistant experience
• Microsoft Access
• Social media management
• Nannying
• Cleaning
• Special needs
• Business Development
• Budgeting
Certifications and Licenses
CPR/AED/First Aid (Adult/Child/Infant/Choking) - AED/Injury & Universal Precautions
December 2018 to December 2020
Course provided by the National CPR Foundation - administered in accordance with the 2015 EDD/ ILCOR and AHA guidelines.
Functional Life Coach
Present
Certified
Assessments
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Teamwork: Interpersonal Skills — Expert
January 2020
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Proficient and steadfast with all computer programs and platforms such as Microsoft Office, Excel, Word, Adobe, Outlook, Calendar/Scheduling forums, Internet, MICROS and all search engines. 6+ years experience with receipt, processing, reconciliation and verification of high volume day-to-day functions and procedures. 10+ years of customer service, team management, product development and promotion and both working individually and on a team experiences. I am very energetic, goal oriented and extremely organized. I have many years of experience with daily office tasks such as filing, retrieving, editing, presenting and providing requested documentations. I have 10+ professional years of excellent customer service experience and etiquette via in-person, over the phone, and/or email. I maintain an acute intelligence, always striving to learn more and have the ability to adapt quickly. I strive to always be a valuable team player, kind-hearted, intuitive, loyal, knowledgeable and hard-working.
I remain highly motivated, caring, dedicated, enthusiastic, confident, insightful and I am very driven and passionate when it comes to always encouraging and helping others succeed. Most importantly, I always maintain a genuine positive attitude.
Contact this candidate