Support Specialist Case Manager
Resume:
Liza Mumford
Chicago, IL 60827
******.****@*****.***
EDUCATION
Western Illinois University - Macomb, IL May 2013
Bachelor’s Degree – Social Work
EMPLOYMENT EXPERIENCE
JCFS October 2021- Present
Employment Specialist
Schedules clients' appointments to evaluate clients' employment goals, interests, and skill sets.
Coordinates services with referral and funding sources.
Instructs job readiness training classes or individual sessions, including resume development, interviewing skills and job retention strategies.
Conducts job development activities, communicating directly with potential employers.
Provides on-the-job training, job coaching and follow-up services to clients through employment site visits.
Maintains accurate and updated records and files of client and employer contacts.
Carries a case load of 20 or more clients
Christian Community Health Center Feb 2020- October 2021
Housing Case Manager
Conducts a minimum of one monthly face to face contact per client.
Provides a minimum of one monthly home visit per client or as needed.
Complete chronological progress notes within three days of contact with client or collateral encounter.
All progress notes must be completed in data assessment plan (DAP) format and signed and date with appropriate credentials.
Develop initial service plan specific and tailored to the client needs identified during initial intake assessment/screening process.
Revise or update services plans every six months or based upon the client level of need.
Assist no-income clients to identify appropriate resources to obtain entitlement(s) within six months of admission to the housing program.
Completion of referral documentation and informed consent for supportive services.
Routinely assesses strengths and barriers to income, housing stability and self-sufficiency (including health, substance use and mental health issues), and provide appropriate referrals to supportive services in a timely manner.
Provides advocacy, support, and linkages/referrals to community resources
Conducts follow-up on all referrals and documents referral outcomes
Update client files to ensure a record all client level activities
Enter all client level activities in Client Track within three days of encounter.
Completion of monthly statistical report and submit to immediate Supervisor by the last Wednesday of each month
Participates in all mandatory external and internal meetings or trainings.
Adherence with the Agency’s code of ethics and HIPPA Regulations for confidentiality.
Performs other duties as required or assigned
Phoenix Family and Community Services – Chicago, IL Oct 2016 – Mar 2019
Case Manager/Recovery Coach
●Completed 40-hour Domestic Violence Training program
●Managed personal caseload to assist birth families with developing and maintaining healthy environment for their children
●Communicated between foster parents and birth families to promote healthy development and well-being
●Collaborated with DCS caseworkers to report progress of clients to develop next steps need to be taken for reunification of families
●Consulted with families to assess needs and coordinate services
●Determined appropriate services in alignment of client’s needs and develop goals and care plans
●Helped children and families improve coping skills in life situations
●Facilitated visitations with birth families
●Checked on children per protocol to assess safety and well-being in placement
●Participated in developing and implementing community activities that support and promote recovery
●Completed Substance Abuse Assessments assisted families with maintaining their recovery
Thresholds – Macomb, IL Mar 2014 – Oct 2016
Team Leader/Community Support Specialist
●Completed 50-hour practice and observation program, conducting research and educating / advocating for students and community residents to conduct a healthy lifestyle
●Assisted clients who has been diagnosed with psychological disorders (e.g. bipolar, schizophrenia, depression) with becoming more independent in-home management and community mobility
●Assumed the leadership role within the program’s assigned team and in the daily monitoring of implementation of evidence-based practices
●Provided direct service to clients through outreach including case management, counseling, advocacy, linkage and referral, crisis intervention and collaboration with providers
●Assisted clients with symptom management by developing interpersonal effectiveness and using therapeutic interventions
●Met required productivity targets and completes all documentation within assigned time frames.
●Attended and contributes to staff meetings, training sessions, management meetings and other meetings as assigned
●Actively leads and oversees the activities of team staff members providing outreach, case management, social, vocational, education, physical well-being, and residential services and programming and other services and supports provided by the treatment team
Licenses and Certifications
Professional Licensing Agency, Indianapolis, IN Dec 2017
Licensed Bachelor Social Worker (LBSW)
Nurturing Parenting Program, Indianapolis, IN Aug 2017
Certified Parent Mentor
SKILLS
Excellent interpersonal and listening skills
Able to remain objective while providing guidance and assistance
Excellent writing, verbal, and time management skills
Microsoft Word, PowerPoint, Excel, Outlook, Smartcare, Case Management Pro, Kidztrack
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