TERRA DUNN

C U S T OMER S E R V I C E

To use my skills in the best possible way for achieving the

company's goals.

Career Objective

adtmgm@r.postjobfree.com

251-***-****

**** ******* ** ******, AL, 36619

Contact

ATTENTION TO DETAIL

COMPUTER LITERACY

BOOKKEEPING

DATA ENTRY

ORGANIZATIONAL SKILLS

MANAGEMENT

Additional Skills

Experience

MANAGER

AutoGlassNow, Mobile, AL

Jul 2020 - Present

• Resolve customer complaints regarding sales and service.

• Determine price schedules and discount rates.

• Monitor customer preferences to determine focus of sales efforts. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

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• Set goals and deadlines for the department.

• Manage staff, preparing work schedules and assigning specific duties. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

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• Maintain records of goods ordered and received.

PROPERTY MANAGER

U-STOR-IT, Mobile, AL

Sep 2017 - Jun 2020

Direct collection of monthly assessments, rental fees, and deposits and payment of insurance and incurred operating expenses.

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Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

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Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

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Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential

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properties.

Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.

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Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.

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Market vacant space to prospective tenants through leasing agents, advertising, or other methods.

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OFFICE ASST/SCHEDULER

Climatemp, Mobile, AL

Jan 2015 - Aug 2017

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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• Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

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• File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

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• Receive payment and record receipts for services. Schedule appointments and maintain and update appointment calendars.

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CUSTOMER SERVICE REP

World Finance, Bay Minette, AL

Jan 2012 - Jan 2015

Verify and examine information and accuracy of loan application and closing documents.

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Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.

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Answer questions and advise customers regarding loans and transactions.

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Record applications for loan and credit, loan information, and disbursements of funds, using computers.

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Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.

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• Present loan and repayment schedules to customers. Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references.

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References available upon request

References

Contact this candidate