Support Representative Customer Service

CYNTHIA JARRETT

Louisville KY *****

*****************@*****.***

I come with years of experience which includes Customer Service Representative, Technical Support Representative, Administrative Assistant and Office Clerk in industries including business services and communications.

The jobs listed below are from several temp services I worked on before I retired and where I gained knowledge in other service industries. (Listed below).

Oct 2020 – Mar 2021 Customer Service Rep –

Answered inbound/outbound calls querying referrals, the cost of the procedure if not covered by insurance. Called doctors’ offices to obtain referral information to provide clients with all information before procedures… Updated amount of coverage clients can obtain that would give the best results for their needs

May 2019 – Sep 2019 People Services Rep – CompuCom

Answered inbound/outbound calls assisting clients with medical benefit information including how to use their resources to get information on continuing education / medical benefits / changing job criteria for staff and clients returning from absences (military). Clients can be from other countries, working military and spouses. (Modis Temp Service)

Nov 2017 – May 2018 Customer Service Rep Louisville Water Company

Handling inbound/outbound calls assisting customers with a variety of inquiries while informing customers of important information and or deadlines. Utilized excellent customer service problem-solving and researching skills with a high level of patience and understanding. (Power Staffing Temp Service)

May 2016 – Sept 2017 Regional Service Coordinator American Insurance Grp (AIG)

The Open Claims Management (RSC) team is responsible for monitoring all open claims until they are completed – Accurately locate and dispatch service providers for claims for their appliances or HVAC units through utilized program/software. Taking/making calls related to all dispatched claims, open claim issues and service provider-related issues.

Jan 2014 – Apr 2016 CSR BDS Management Group

Provided direction to customers needing to obtain help with water intrusion on and inside their properties. Listen to customers while assuring them and providing excellent customer service which would correctly resolve their issues.

Sullivan University – Associate of Applied Science AAS

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