Taina Sweitzer

814-***-**** adtmei@r.postjobfree.com Millheim, PA 16854

SUMMARY

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

SKILLS

Electric muscle stimulation

Insurance Verification

Inventory restocking and oversight

Healthcare knowledge

Telephone etiquette

Understands medical procedures

Data entry

Patient scheduling

Taking up to 50 calls a day

EXPERIENCE

Chiropractic Assistant, Healthy Valley Chiropractic, August 2022-Current State College, PA

Scheduled appointments for patients via phone and in person. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.

Performed routine clinical tasks to support patients and doctors. Communicated with insurance companies to facilitate proper billing procedures and collect payments.

Educated patients about chiropractic care to help achieve health goals. Answered phones, scheduled appointments, greeted patients and ordered supplies. Handled general office duties to support administrative staff during peak hours. Inputted patient data using Genesis and provided appropriate updates to records. Student Loan Counselor, PHEAA, October 2018-August 2022 State College, PA

Received and posted payments to loan accounts.

Provided one-on-one counseling to students regarding financial aid program options and requirements.

Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Set up debt payment plans based on client credit, income and assets. Updated client account information and records in company databases. Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.

Sales Assistant, Centre Pulications, December 2014-September 2018 Centre Hall, PA

Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success. Reviewed files, recordings and other documents to obtain information to respond to requests. Fostered relationships with customers to expand customer base and retain business. Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Engaged in sales-oriented discussions to determine customer pain points. Used computer system to retrieve customer information, part number inventory and status of purchase orders.

Answered incoming telephone calls to provide store, products and services information. Used product knowledge to assist customers and suggest products. Answered customers' questions about available products, prices and features. Managed account-related tasks such as updates, new account set ups and closing out of existing accounts.

Built strong relationships with clients to maintain loyalty and promote efficient operations. EDUCATION AND TRAINING

Associate of Science

Health Science, South University, Savannah GA August 2013 High School Diploma

Belkefonte Area High School, Bellefonte, PA June 1994

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